service advisor
al mana group
Total years of experience :5 years, 3 Months
- Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- Able to provide detailed explanation on jobs to be carried out on vehicle.
- Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Ability to advise customers on the required vital jobs..
- Should have flair for Selling Value added Services, Service Contracts and accessories.
- Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Raise Warranty approvals
- Raise special orders for parts not available and follow up and keep customer informed.
- Prepare Invoices on DMS and arrange for Active delivery of vehicles.
- Follow up payments of credit customers and ensure collection within stipulated time.
- Regularly monitor orders raised by him and ensure timely billing.
- Conduct post service follow up to ensure customer satisfaction.
Deal directly with customers’ via the telephone
Work as a team to raise the level of customer satisfaction for the organization
Manages customers' accounts
Record keeping of customers’ interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
Responsible for performing a variety of sales functions. Arranges, organizes, and displays merchandise. Processes sales transactions, returns, and ensures that all related documentation is accurate and complete. Serves customers in a professional, courteous, and timely manner. Performs administrative functions including tracking, ordering, and managing inventory, ensuring security. Keeps the department Manager well informed of activities and significant problems.
•• Ensure providing high quality service to all bank customers.
• Ensure high control over the cash area.
• Solve efficiently all raised problems on timely manner.
• Review, process all cash and remittances transactions.
• Responsible to review any report required on timely manner.
• Abide by all bank policies and procedures (CBE + Compliance).
• Spot and act on all cross selling opportunities to achieve referral targets.
• Verifying internal and external signatures according to set limits.