Coordinator
Clinic
Total years of experience :6 years, 11 Months
Maintain patient care schedule and keep Executive and Associate Directors apprised of schedule fluctuations related to patient demand or staffing levels.
Purchase medical, pharmaceutical and office supplies in accordance with the clinic purchasing policies, with ongoing monitoring of costs, availability of new or improved supply options, and awareness of current inventory levels.
Communicate with Executive Director for budgeting purposes about price and supply fluctuations.
Collaborate with Administrative team in clinical program goal setting, progress evaluations, and ongoing problem solving.
Collaborate with Administrative and Education staff in obtaining grant funding and planning, accomplishing and evaluating grant funded activities and programs..
Participate in Clinical Conference calls, staff meetings and trainings, and assist in coordination or provision of continuing education for clinical or support staff.
Assist Associate Director in recruitment, orientation and training of students serving as lab volunteers at the clinic.
Assist in completing written and phone notification to patients of follow up due or in obtaining documentation from other providers of referral or follow up outcomes.
Coordinate reportable STI follow up with providers, patients and Health Department. Document related patient communication in the clinic.
Responsible for reporting to the director on all aspects relating to the role
Responsible for handling all incoming inquiries from customers
Responsible for ensuring that procedures are put in place for the team and front office
Systematize and customize the company records, files, sorting of incoming and outgoing mails
Provide excellent front-line customer service, answering phones, emails and greeting visitors at the Information Desk.
Follow organizational and department procedures to complete tasks.
Responsible for updating information on Activities and Programs and other general information of the organization.
Obtain and evaluate the relevant data to handle complaints and inquiries of the clients
Gather all required information about potential distributors and competitors to compile sales data.
Report directly to the manager. Collaborate with various levels of management to gather information pertaining to vital issues.
Communicate with external contact through phone calls and E-mails to properly handle direction of business relations. Follow through meeting arrangements as needed.
Organize details of off-site meetings and other functions involving the general manager i.e. making booking flights and making hotel reservations.
Process and keep records of expense reports and invoices.
Screen and answer calls and E-mails.
Devise and maintain extensive filing system.
Research, compile, and prepare confidential and sensitive documents, and brief the general manager regarding contents.
Review, proofread, and edit documents prepared for the general manager’s signature.
Arrange appointments, meetings, and conferences.
Maintain the general filing system and file all correspondence
Maintain an adequate inventory of office supplies.
Respond to public inquiries.
Provide word-processing and secretarial support.
Provide support to the GM.
Acts as liaison between the administrator or executive, subordinates or others, by transmitting directives, instructions and assignments and following up on the status of assignments.
Plan and coordinate arrangements for professional conferences.
Review, proofread, and edit documents prepared for the administrator’s or Executive’s signature.
Recommend actions to be taken on office expenditures such as equipment and supply needs.
Listening to customer requirements and presenting appropriately to make a sale.
Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
Responding to incoming email and phone enquiries.
Acting as a contact between a company and its existing and potential markets.
Negotiating the terms of an agreement and closing sales.
Gathering market and customer information.
Representing the organization at trade exhibitions, events and demonstrations.
Negotiating on price, costs, delivery and specifications with buyers and managers.
Advising on forthcoming product developments and discussing special promotions.
Liaising with suppliers to check the progress of existing orders.
Checking quantities of goods on display and in stock.
Recording sales and order information and sending copies to the sales office, or entering into a computer system.
Attending team meeting and sharing best practice with colleagues.