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Nadia SOUINI, Telesales Executive

Nadia SOUINI

Telesales Executive·meraas

United Arab Emirates

Master's degree, business and adminstration

Work experience

Total years of experience: 15 years, 8 months

Telesales Executive

August 2018 - Present

meraas

United Arab Emirates

August 2018 - Present

Adjust sales scripts to better target the needs and interests of specific individuals

Contact clients regarding sale or service offered

Explain products or services and prices, and answer questions from customers

Maintain records of contacts, accounts, and orders

Maintain call logs and reporting details regarding calls

Obtain customer information such as name, address, and payment method, and enter feedback into the system
Company industry:
Real Estate
Job role:
Sales

telesales excutive

July 2017 - Present

azizi developments

Dubai, United Arab Emirates

July 2017 - Present

Adjust sales scripts to better target the needs and interests of
specific individuals
Contact clients regarding sale or service offered
Explain products or services and prices, and answer questions
from customers
Maintain records of contacts, accounts, and orders
Maintain call logs and reporting details regarding calls
Obtain customer information such as name, address, and
payment method, and enter feedback into the system
Company industry:
Real Estate
Job role:
Sales

VIP service Excellency adviser

November 2016 - July 2017

thoe

Dubai, United Arab Emirates

November 2016 - July 2017

contact potential clients in the UAE and other countries in
order to increase sales opportunities.
Entering the clients details into the database
presenting the product appropriately to clients to make a sale
or generate a lead
Maintaining and developing relationships with existing/new
clients via telephone calls
Company industry:
Real Estate
Job role:
Sales

multimedia adviser

November 2015 - October 2016

resolution call

Mohammedia, Morocco

November 2015 - October 2016

Determine requirements by working with customers.
Answer inquiries by clarifying desired information;
researching, locating, and providing information.
Resolve problems by clarifying issues; researching and
exploring answers and alternative solutions; implementing
solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; completing
transactions; forwarding requests.
Sell additional services by recognizing opportunities to up-sell
accounts; explaining new features.
Maintain call center database by entering information.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

sales trainer

March 2012 - April 2014

Avon

Casablanca, Morocco

March 2012 - April 2014

train and coach sales zone managers and  unit leaders to:
 prospect new sales representatives.
 appoint and train new reps.
 develop representatives to sales unit leaders.
 analyze KPIs to build a strong effective action plan.
Company industry:
Other Business Support Services
Job role:
Sales

department manager

August 2011 - January 2012

Alshaya

Casablanca, Morocco

August 2011 - January 2012

Managing staff
 Merchandising
 Hitting targets and implementing strategies to improve sales
 Stock control
 Hitting sales targets
 Account analysis
 Forecasting future sales
 Taking care of customer service including handling queries and complaints
 Recruiting and training new staff.
Company industry:
Retail & Wholesale
Job role:
Management

sales/trainer

June 2009 - January 2011

xtreme whitening

United States

June 2009 - January 2011

 prospect customers.
 negotiate and close deals.
 make the teeth whitening procedure.
 add on sales
Company industry:
Sales Outsourcing
Job role:
Sales

instructor

July 2007 - March 2008

U.N.D.P

Casablanca, Morocco

July 2007 - March 2008

instructed vocational training for high school students focusing in areas of
 computer,
 English,
 social skills.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Everest university

October 2010

October 2010

Master's degree, business and adminstration

United States

GPA (point): 3.47 out of 4

GPA (point): 3.47 out of 4

major: general management

Hassan II university

June 2007

June 2007

Higher diploma, cultural mediation

Morocco

Skills

Team Management
Expert
Team Management
Expert
Coaching
Expert
Coaching
Expert
Sales Tools Development
Expert
Sales Tools Development
Expert
Word Of Mouth Marketing
Expert
Word Of Mouth Marketing
Expert
Sales
Expert
Sales
Expert
MS word
Expert
MS word
Expert
MS excel
Expert
MS excel
Expert
MS powerpoint
Expert
MS powerpoint
Expert
Coaching
Expert
Coaching
Expert
Team Management
Expert
Team Management
Expert
Sales
Expert
Sales
Expert
Sales Tools Development
Expert
Sales Tools Development
Expert
Word Of Mouth Marketing
Expert
Word Of Mouth Marketing
Expert

Languages

Arabic
Expert
English
Expert
French
Expert
Spanish
Beginner

Memberships

women rights watch

international relationship director

October 2009

international peace forum network of Suzanne MUBARAK women s international peace movement s

founding member

September 2007

league of Arab state youth forum

founding member

November 2007

Training and Certifications

Training
PATD
avon
Apr 2012

Hobbies

  • languages
  • travel