nadia margaret milner

Responsible for the day-to-day operations of health clinic
Manage clinic finances, employees and services.
Recordkeeping, conducting promotional campaigns, maintaining stock inventories and payroll management.
Hiring, training and supervision of staff.
Arrange staff workshops on new techniques and procedures.
Maintain professional relationships with suppliers and providers.
Ensuring stock and cash items are kept safely under lock and key.
Minimize or eliminate losses through negligence with monitoring programs.
Implement a clearly established opening and closing procedure.
Manage inventory effectively; follow purchasing standards; ensure compliance
Maintain an up to date version of the clinic Procedure Manual and ensure compliance.
Develop and maintain clinic literature, documentation and process handling requirements.
Attend Management meetings and convey all relevant information throughout the clinic
Laboratory procedures to guarantee they adhere to safety and quality standards that produce accurate and viable results.
Optimal Client relations
P&O charts
Marketing: net search, magazines, sms, BB.

Spa Coordinator and Manager


Sheri Nile is compelled of 4 spas, 2 in Cairo and 2 in Alexandria.

Managing Spa Operations and Budgets
• Selecting vendors for spa retail operations and managing contract agreements.
• Oversee retail product research, product selection and purchasing, product display.
• Manage supply inventories and purchasing control, including uniforms.
• Monitor the spa's actual and projected sales to ensure revenue goals are met or exceeded.
• Maintain cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy
• Create and coordinate special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
• Develop and Manage spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Ensuring spa services are included in all property-related marketing and advertising.
• Identify and recommending new products and product enhancements to remain competitive in the market.
Managing Spa Revenue Management Strategy
• Monitor and manage the payroll function.
• Manage areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manage Spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
• Display leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
• Empowering employees to provide excellent customer service.
• Striving to improve service performance.
Conducting Human Resources Activities
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Reviews findings with employees to develop appropriate corrective action,
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
• Develop, implement and maintain a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. Administers the performance appraisal
Solicit employee feedback, utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

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