نديم الحسامي

- Directed the process of redesigning the Group’s organizational structure. This was done for the top corporate level and local operational levels.

- Directed a company-wide Job Analysis initiative and used the results, and the new Group organizational structure, to create formal job descriptions for all positions in compliance with HR best practices.

- Designed and fully implemented an in-house HRMS with the IT department as a proof-of-concept and test bed for future commercial HRMS needs. Surveyed and analyzed several commercial HRMS solutions and now currently preparing to make the switch to a commercial HRMS.

- Designed and implemented several performance management and incentive bonus schemes for local operations. Currently designing a company-wide Country Manager performance management and bonus inventive scheme.

- Implemented an online corporate career portal and automated tracking system to streamline the recruitment process and brand the company as an employer of choice.

- Launched an English Learning program through an international training institution. This was done at the local level, and may be spread on a regional level.

- Upcoming/pending projects include:
Reviewing HR policies and procedures
Salary structure and grading
Internal Corporate Portal (for internal communication)
Employee Satisfaction Survey
Managerial development program

- Developed training initiatives on behalf of the Chief Operating Officer and Group Training & Development Manager, and communicated directly with the General Managers and HR managers for all 12 countries of operation (Middle East, North Africa, Eastern Europe and Asia).

- Created and developed the following company-wide development programs across all countries and operations:
o Managerial Development Program (240 managers)
o Senior Leadership Program (60 senior managers)
o Executive Leadership Program (16 executives)

- Contracted outsourced specialized trainers, training institutions, and universities for the abovementioned development programs.

- Designed and researched a company-wide Customer Service training program as the new retail service standard for the company in alignment with input from Brand Management, Customer Relations Management, and Mystery Shopper reports.

- Directed and researched the company’s first company-wide 360 feedback system targeting over 100 managers, including senior managers and executives across all countries and operations.

- Directed and researched the company’s first company-wide Employee Satisfaction Survey targeting all employees (over 6, 000) in all countries.

- Coordinated with managers and subject matter experts to conduct training needs analysis and create training evaluation methods.

- Contributed to the development of an in-house learning management system.

- Trained hundreds of employees from dozens of nationalities, managerial and non-managerial, on behavioral skills and performance management in numerous countries, including: Lebanon, Qatar, Kuwait, Bahrain, Egypt, and Jordan.

- Designed training materials for the department’s retail and back office training programs.

- Sourced resumes of potential recruits, prescreened short-listed candidates, administered technical assessments, conducted reference checks, and prepared contracts for selected candidates.

- Provided recruitment support to a new country of operation by flying in to interview and screen candidates, and provide administrative support.

- Interviewed and screened candidates at numerous job fairs and universities.

-Administered daily HR activities: payroll, absenteeism, request forms, and personnel files.

-Documented job descriptions and specifications.

-Developed HR policies and forms for training, interviewing, and performance appraisal.

-Developed performance management system to improve quality and production.

- Rigorously tested new software titles by generating bug reports to ensure total quality. These were multi-million dollar selling blockbuster titles that had to be launched on critical launch dates.

- Evaluated as a top performing tester based on the quality and quantity of reports I generated per title (over 300), which resulted in assignment to top-selling titles.

- Trained and coached new employees to correctly implement quality assurance procedures.

-Administered daily HR activities: payroll, absenteeism, request forms, and personnel files.

-Documented job descriptions and specifications.

-Developed HR policies and forms for training, interviewing, and performance appraisal.

-Developed performance management system to improve quality and production.