Business Intelligence Team as customer Service officer.
National Bank of Abu Dhabi
Total years of experience :17 years, 1 Months
Job Description:
Handling customer complaints.
Handling customer potential sales lead.
Handling Customers requests for any Reversals.
Promoting quality and Business Excellence at centers level.
Assist Centers to Obtain Central Bank Risk Brue Report.
Job Description:
Handling customer complaints.
Prepare Monthly reports of complaints and a Monthly presentation for data.
Contribute to the evaluation of NBAD’s Customer Complaint/Feedback Resolution process and system.
Promoting quality and Business Excellence at Branch level.
Started with the Customer Retention Program.
Job Description:
Receiving, Recording and tracking of Customer complaints/Feedback/inquiries:
Branch Merchandising and Appearance.
Quality of Customer Service, Sales targets and Customer Research.
Promoting quality and Business Excellence at Branch level.
Handling inquiries and providing customer service related to retail product.
Handling inquiries and providing customer service related to corporate product.
Coordinate with Central Operation department in order to solve the customer’s complaints.
Personal assistance for the GM
Job Description:
Handling inquiries and providing customer service related to retail product.
Handling inquiries and providing customer service related to corporate product.
Canadian institute of banker coordinating with The Emirates Institute for Banking & Financial Studies (EIBFS). Program structure: Risk management in banks, economics, accounting, personal finance, cooperate finance, organizational behavior
Institute of financial services in London coordinating with The Emirates Institute for Banking & Financial Studies (EIBFS). Program structure: General English, Financial Mathematics, Computers, Economic, English banking, Bank Marketing & Customer Service, UAE Legal System, Bank Products & Operations, Accounting, Bank Lending, International & UAE Financial System, Business Communication.
