Sr. Network & IT Administrator
Nokia MEA, Pakistan
Total years of experience :6 years, 1 Months
• Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
• Worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Saved $10, 000 by implementing cost-saving initiatives that addressed long-standing problems.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Received and processed stock into the inventory management system.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Prepared a variety of different written communications reports and documents.
• Worked flexible hours across night, weekend, and holiday shifts.
• Worked with customers to understand their needs and provide service.
Networks and Data Communication