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Naeem Umrani, System Support Engineer

Naeem Umrani

System Support Engineer

Institute of Business Administration

Location
Pakistan
Education
Bachelor's degree, Networking
Experience
11 years, 5 Months

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Work Experience

Total years of experience :11 years, 5 Months

System Support Engineer at Institute of Business Administration
  • Pakistan - Karachi
  • My current job since December 2015

Desktop/System Support Activities.
• Trouble shooting the software and hardware including the Notebooks.
• LAN, WAN & Hardware Troubleshooting.
• Configuration Devices, Printers, Scanners & Multimedia (Projector).
• Maintenance of Operating system, Periodic Updates, Patches Antivirus and Outlook Configuration.
• Installation of Windows 2000/XP/7/8/10 and Server 2003/2008/2012.
• Installation of Network Printer.
• Identify Troubleshooting and Rectify Hardware, Software, and Application.
• Help Desk / End-User LAN/Hardware/Networking Support.
• Provide first and second level of support.
• Respond to IT-Helpdesk complaints.
• Data Backup and Recovery.

System Support Engineer at ICE Animations Pvt Limited
  • Pakistan - Karachi
  • March 2013 to January 2015

Leading a proactive team of support staff responsible for delivering a highest level of technical support and customer service.

Desktop Support Engineer at Buono (Private) Limited
  • Pakistan - Karachi
  • February 2012 to March 2013

Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction

Education

Bachelor's degree, Networking
  • at Mehran University of Engineering and Technology Jamshoro
  • December 2011

Specialties & Skills

DHCP
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Apple Remote Desktop
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Hardware Support
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Server Management
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Desktop Support
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System Backup
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Windows Deployment Services & Print Server. RAID Levels.
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Windows Active Directory
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End User Support, New Installations and Support, Firewalls / Security, Microsoft operating syst
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Desktop Support
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IT security experience including anti-virus / malware, encryption deployment
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Working within a TCP/IP network environment, including DHCP, DNS
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Languages

English
Intermediate
Urdu
Expert

Training and Certifications

MCTS, MCITP (Training)
Training Institute:
CTTC Karachi
Date Attended:
September 2012
Exchange Server 2010 (Training)
Training Institute:
CTTC KARACHI
Date Attended:
February 2013

Hobbies

  • Walking, Read newspaper, books It related watching tv use computer and social