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تم إلغاء حظر المستخدم بنجاح
Nafidah مونا, IT Automation & Web Developer

Nafidah مونا

IT Automation & Web Developer·Freelance

الإمارات العربية المتحدة

دبلوم, Education And Professional Studies

الخبرة العملية

مجموع سنوات الخبرة: 3 سنوات, 2 أشهر

IT Automation & Web Developer

يناير 2026 - حتى الآن

Freelance

أبو ظبي، الإمارات العربية المتحدة •عن بُعد

يناير 2026 - حتى الآن

• Designed and built user-friendly websites using WordPress and WooCommerce, enhancing client online presence across diverse industries.
• Developed intelligent automated workflows with n8n and Zapier, streamlining operations and significantly reducing manual processes.
• Currently creating an AI-powered recruitment system utilizing OpenAI, ChatGPT, and Claude to automate candidate screening and communication, improving efficiency in hiring.
• Leveraged AI Prompt Engineering techniques to design context-aware automation flows, optimizing user experience and operational effectiveness.
• Transitioning to IT Support roles, bringing a strong foundation in technical problem-solving and customer service to enhance user satisfaction and support efficiency.
مجال الشركة:
الإنتاج الإعلامي

IT Support/ Event Technology Coordinator

أبريل 2025 - يناير 2026

Private VVIP Estate

أبو ظبي، الإمارات العربية المتحدة

أبريل 2025 - يناير 2026

• Provided comprehensive Level 1 & Level 2 IT support for desktops, laptops, mobile devices, printers, and the Apple ecosystem, enhancing user satisfaction.
• Diagnosed and resolved network issues, including LAN, Wi-Fi, TCP/IP, and DNS, leading to a notable reduction in incident resolution time.
• Managed and maintained advanced AV systems, including televisions, audio setups, home cinema, and smart home automation, ensuring seamless operation during events.
• Configured and supported various operating systems, including Windows 10/11 and macOS, as well as iPhones and iPads, streamlining user experience and productivity.
• Collaborated with teams to coordinate IT and event technology needs, delivering exceptional technical support during events and ensuring successful execution.
مجال الشركة:
الضيافة والسكن

IT Support Technician

أبريل 2023 - أبريل 2025

Bloom Education

العين، الإمارات العربية المتحدة •هجين

أبريل 2023 - أبريل 2025

• Led a multi-user Help Desk, providing exceptional support to teachers, admin staff, and students while consistently achieving SLA targets for incident resolution.
• Diagnosed and resolved hardware and software issues across a variety of devices, including desktops, laptops, printers, and scanners, ensuring minimal downtime.
• Deployed, configured, and managed iOS devices (iPads) and educational technology tools, including MDM enrollment and policy configuration, enhancing the learning environment.
• Installed, upgraded, and maintained software applications and operating systems, ensuring optimal performance and security across the network.
• Collaborated with cross-functional teams to coordinate events and technical support, contributing to seamless operations and user satisfaction.
مجال الشركة:
التعليم العالي

التعليم

Mindanao State University – Mindanao State University-Buug College

يوليو 2018

يوليو 2018

دبلوم، Education And Professional Studies

الفلبين

Iligan Medical Center College

مارس 2017

مارس 2017

بكالوريوس، Information Technology

الفلبين

المعدل التراكمي (التقدير): ممتاز

المعدل التراكمي (التقدير): ممتاز

GIS Crime Maps Project
عرض المرفق

Skills

IT Support
Expert
IT Support
Expert
MAC OS
Intermediate
MAC OS
Intermediate
TECHNICAL ASSISTANCE
Intermediate
TECHNICAL ASSISTANCE
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
Automation
Expert
Automation
Expert
compute
Expert
compute
Expert
IT Officer
Expert
IT Officer
Expert
System Administration
Expert
System Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Helpdesk Operations
Expert
Helpdesk Operations
Expert
Windows, macOS & iOS Administration
Expert
Windows, macOS & iOS Administration
Expert
Network Configuration (LAN/WAN, Wi-Fi, Routers, Switches)
Expert
Network Configuration (LAN/WAN, Wi-Fi, Routers, Switches)
Expert
Active Directory, Group Policy, User Account Management
Expert
Active Directory, Group Policy, User Account Management
Expert
Microsoft 365 / Exchange Administration
Expert
Microsoft 365 / Exchange Administration
Expert
Ticketing Systems & Remote Desktop Tools
Expert
Ticketing Systems & Remote Desktop Tools
Expert
Hardware & Software Troubleshooting
Expert
Hardware & Software Troubleshooting
Expert
System Backups & Data Recovery
Expert
System Backups & Data Recovery
Expert
AV & Multimedia Systems Setup
Expert
AV & Multimedia Systems Setup
Expert
Cybersecurity Awareness & Access Control
Expert
Cybersecurity Awareness & Access Control
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
PRINTER REPAIR AND MAINTENANCE
Intermediate
PRINTER REPAIR AND MAINTENANCE
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
HELP DESK SUPPORT
Intermediate
HELP DESK SUPPORT
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Odoo
Intermediate
Odoo
Intermediate
AUDIOVISUAL EQUIPMENT
Intermediate
AUDIOVISUAL EQUIPMENT
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
APPLICATION PROGRAMMING INTERFACE API
Intermediate
APPLICATION PROGRAMMING INTERFACE API
Intermediate
CHATGPT
Intermediate
CHATGPT
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
PROMPT ENGINEERING
Intermediate
PROMPT ENGINEERING
Intermediate
ZAPIER
Intermediate
ZAPIER
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CONSTRUCTION COORDINATION
Intermediate
CONSTRUCTION COORDINATION
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
DESKTOP SUPPORT
Intermediate
DESKTOP SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
AUDIO CAPTURE
Intermediate
AUDIO CAPTURE
Intermediate
AUDIO VISUAL TECHNOLOGY
Intermediate
AUDIO VISUAL TECHNOLOGY
Intermediate
SOUND SYSTEMS
Intermediate
SOUND SYSTEMS
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
DATABASE SYSTEMS
Intermediate
DATABASE SYSTEMS
Intermediate
WEB DEVELOPMENT
Intermediate
WEB DEVELOPMENT
Intermediate
APPLE IOS
Intermediate
APPLE IOS
Intermediate
EMPLOYEE ONBOARDING
Intermediate
EMPLOYEE ONBOARDING
Intermediate
IT ASSET MANAGEMENT
Intermediate
IT ASSET MANAGEMENT
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
IOS DEVELOPMENT
Intermediate
IOS DEVELOPMENT
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate

حسابات مواقع التواصل الاجتماعي

غيت هاب
غيت هاب
github.com/namcodex

اللغات

الانجليزية

اللغة الأم

التاغلوج

اللغة الأم

العربية

مبتدئ

الفيلبينية

مبتدئ

التدريب و الشهادات

الشهادات
AI Prompt Engineering OpenAI, ChatGPT & Claude-based Systems
Creston
Creston Online
Nov 2025

الهوايات والاهتمامات

AV / Audio
AI Productivity Tools

(ChatGPT – prompt-based task support)

Simple Automations

(notifications, reminders, basic data handling)

Workflow Automation Basics:

Zapier, Make, n8n, Power Automate