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Nafidah Mauna, IT Automation & Web Developer

Nafidah Mauna

IT Automation & Web Developer·Freelance

United Arab Emirates

Diploma, Education And Professional Studies

Work experience

Total years of experience: 3 years, 2 months

IT Automation & Web Developer

January 2026 - Present

Freelance

Abu Dhabi, United Arab Emirates •Remote

January 2026 - Present

• Designed and built user-friendly websites using WordPress and WooCommerce, enhancing client online presence across diverse industries.
• Developed intelligent automated workflows with n8n and Zapier, streamlining operations and significantly reducing manual processes.
• Currently creating an AI-powered recruitment system utilizing OpenAI, ChatGPT, and Claude to automate candidate screening and communication, improving efficiency in hiring.
• Leveraged AI Prompt Engineering techniques to design context-aware automation flows, optimizing user experience and operational effectiveness.
• Transitioning to IT Support roles, bringing a strong foundation in technical problem-solving and customer service to enhance user satisfaction and support efficiency.
Company industry:
Media Production

IT Support/ Event Technology Coordinator

April 2025 - January 2026

Private VVIP Estate

Abu Dhabi, United Arab Emirates

April 2025 - January 2026

• Provided comprehensive Level 1 & Level 2 IT support for desktops, laptops, mobile devices, printers, and the Apple ecosystem, enhancing user satisfaction.
• Diagnosed and resolved network issues, including LAN, Wi-Fi, TCP/IP, and DNS, leading to a notable reduction in incident resolution time.
• Managed and maintained advanced AV systems, including televisions, audio setups, home cinema, and smart home automation, ensuring seamless operation during events.
• Configured and supported various operating systems, including Windows 10/11 and macOS, as well as iPhones and iPads, streamlining user experience and productivity.
• Collaborated with teams to coordinate IT and event technology needs, delivering exceptional technical support during events and ensuring successful execution.
Company industry:
Hospitality & Accomodation

IT Support Technician

April 2023 - April 2025

Bloom Education

Al Ain, United Arab Emirates •Hybrid

April 2023 - April 2025

• Led a multi-user Help Desk, providing exceptional support to teachers, admin staff, and students while consistently achieving SLA targets for incident resolution.
• Diagnosed and resolved hardware and software issues across a variety of devices, including desktops, laptops, printers, and scanners, ensuring minimal downtime.
• Deployed, configured, and managed iOS devices (iPads) and educational technology tools, including MDM enrollment and policy configuration, enhancing the learning environment.
• Installed, upgraded, and maintained software applications and operating systems, ensuring optimal performance and security across the network.
• Collaborated with cross-functional teams to coordinate events and technical support, contributing to seamless operations and user satisfaction.
Company industry:
Higher Education

Education

Mindanao State University – Mindanao State University-Buug College

July 2018

July 2018

Diploma, Education And Professional Studies

Philippines

Iligan Medical Center College

March 2017

March 2017

Bachelor's degree, Information Technology

Philippines

GPA (rating): Excellent

GPA (rating): Excellent

GIS Crime Maps Project
View attachment

Skills

IT Support
Expert
IT Support
Expert
MAC OS
Intermediate
MAC OS
Intermediate
TECHNICAL ASSISTANCE
Intermediate
TECHNICAL ASSISTANCE
Intermediate
MICROSOFT 365
Intermediate
MICROSOFT 365
Intermediate
Automation
Expert
Automation
Expert
compute
Expert
compute
Expert
IT Officer
Expert
IT Officer
Expert
System Administration
Expert
System Administration
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Helpdesk Operations
Expert
Helpdesk Operations
Expert
Windows, macOS & iOS Administration
Expert
Windows, macOS & iOS Administration
Expert
Network Configuration (LAN/WAN, Wi-Fi, Routers, Switches)
Expert
Network Configuration (LAN/WAN, Wi-Fi, Routers, Switches)
Expert
Active Directory, Group Policy, User Account Management
Expert
Active Directory, Group Policy, User Account Management
Expert
Microsoft 365 / Exchange Administration
Expert
Microsoft 365 / Exchange Administration
Expert
Ticketing Systems & Remote Desktop Tools
Expert
Ticketing Systems & Remote Desktop Tools
Expert
Hardware & Software Troubleshooting
Expert
Hardware & Software Troubleshooting
Expert
System Backups & Data Recovery
Expert
System Backups & Data Recovery
Expert
AV & Multimedia Systems Setup
Expert
AV & Multimedia Systems Setup
Expert
Cybersecurity Awareness & Access Control
Expert
Cybersecurity Awareness & Access Control
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
INFORMATION TECHNOLOGY OPERATIONS
Intermediate
PRINTER REPAIR AND MAINTENANCE
Intermediate
PRINTER REPAIR AND MAINTENANCE
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
HELP DESK SUPPORT
Intermediate
HELP DESK SUPPORT
Intermediate
Customer Service Skills
Expert
Customer Service Skills
Expert
Odoo
Intermediate
Odoo
Intermediate
AUDIOVISUAL EQUIPMENT
Intermediate
AUDIOVISUAL EQUIPMENT
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
APPLICATION PROGRAMMING INTERFACE API
Intermediate
APPLICATION PROGRAMMING INTERFACE API
Intermediate
CHATGPT
Intermediate
CHATGPT
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
PROMPT ENGINEERING
Intermediate
PROMPT ENGINEERING
Intermediate
ZAPIER
Intermediate
ZAPIER
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CONSTRUCTION COORDINATION
Intermediate
CONSTRUCTION COORDINATION
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
DOCUMENT CONTROL
Intermediate
DOCUMENT CONTROL
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
DESKTOP SUPPORT
Intermediate
DESKTOP SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
AUDIO CAPTURE
Intermediate
AUDIO CAPTURE
Intermediate
AUDIO VISUAL TECHNOLOGY
Intermediate
AUDIO VISUAL TECHNOLOGY
Intermediate
SOUND SYSTEMS
Intermediate
SOUND SYSTEMS
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
DATABASE SYSTEMS
Intermediate
DATABASE SYSTEMS
Intermediate
WEB DEVELOPMENT
Intermediate
WEB DEVELOPMENT
Intermediate
APPLE IOS
Intermediate
APPLE IOS
Intermediate
EMPLOYEE ONBOARDING
Intermediate
EMPLOYEE ONBOARDING
Intermediate
IT ASSET MANAGEMENT
Intermediate
IT ASSET MANAGEMENT
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
IOS DEVELOPMENT
Intermediate
IOS DEVELOPMENT
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate

Social profiles

Languages

English

Native Speaker

Tagalog

Native Speaker

Arabic

Beginner

Filipino

Beginner

Training and Certifications

Certifications
AI Prompt Engineering OpenAI, ChatGPT & Claude-based Systems
Creston
Creston Online
Nov 2025

Hobbies and interests

AV / Audio
AI Productivity Tools

(ChatGPT – prompt-based task support)

Simple Automations

(notifications, reminders, basic data handling)

Workflow Automation Basics:

Zapier, Make, n8n, Power Automate