nagakrishnaja Koppisetty

System Analyst at Emirates Industrial Laboratory

• United Arab Emirates - Dubai
• January 2012 to December 2015

PROFESSIONAL QUALIFICATIONS:
4 Years of Experience (Jan 2012 to Dec 2015)
System Analyst (August 2014 to Dec 2015)
 Windows Server maintenance.
 ERP and SQL server installations
 Examine existing IT systems and business models.
 Analyze systems requirements.
 Implement, configure and test feasible solutions
 Handling the IT issues and leading the IT team in the organization.
 Providing training and user manuals to users of a new system.
 Producing project feasibility and costing reports to the top management.
 Translating client requirements into highly specified project briefs
 Programming report formats according to the higher management needs.
 HR module implementation in the ERP system
 Updating the report formats in the existing system
 Handling modifications in the ERP system and coordinating with the programmer
 Email management
 Website design and maintenance
 Regular backups of all the systems in the organization and restoring if needed.
 Antivirus maintenance.
 IT equipment and purchase handling.
 Avaya management and PB AX troubleshooting.

Software Coordinator (April 2013 to August 2014)
 Supported ERP System.
 Managed SQL Server 2005.
 Designing Crystal Reports.
 Working closely with ERP vendors to develop a tailor made software system as per company regulations.
 Testing, Customization & Implementation of ERP - HRMS, FMS, LIMS for all clients on the network.
 Test and provide quality assurance and data accuracy for ERP.
 Handling ERP training to our employees.
 Designing User Manual for ERP.
 Generating monthly reports of sales analysis to the Higher Management.
IT Engineer (Jan 2012 to April 2013)
 Managing and upgrading Firewalls and Corporate Anti Viruses.
 Supported Microsoft Office 2007/2010.
 Performed upgrades, installations of software and drivers and essential desktop troubleshooting.
 Configuration and maintenance of network printers.
 Managed internet access in the organization.
 Assure that all samples are invoiced on timely basis.
 Carry-out regular check of the servers and provide technical support on users PC.
 Liaise with vendor for IT projects, IT purchases, server’s upgrades deployment, rollout software patches, security hardening, and project management.
 Monitoring and fine tuning for the server’s performance.
 Responsible for Installation and Configuration of PC, Laptop, Server and Peripherals.
 Responsible for maintenance of IT equipment’s.
 Creating user account, email ID’s for the new users and adding them in their corresponding mailing group.
 Providing access rights of shared folders to new users & also to existing users based on the requirement, approval.
 Responsible for the management of Systems for Antivirus installation, and Microsoft security updates.
 Manage and maintain IT systems and network infrastructure.
 Provide system administration.
 Provide end user support for IT related software and hardware issues.
 Manage and maintain company intranet/internet.
 Knowledge of LAN/WAN PPPoE/PPTP configuration.
 Responsible for providing technical assistance in configuring landline telephone connections along with their extension numbers for new users.
 Maintaining All Computers Hardware and Software Up-gradations.
 Regular maintenance of the Desktops, Printers, Scanners, Server Room Equipment (Including: Servers, Routers, Switches, Firewall, and UPS etc.).
 Scheduled Health Check of the servers and data equipment.
 Security hardening for Internet/Intranet access, both Workstations & Firewalls.
 Can maintain Account and emails of new and existing users in Active Directory and Exchange Server.
 To coordinate with the respective vendors and ISP service providers on any issues and inquiries.
 Manage & maintain system licenses, inventory list, IT maintenance, network diagram, IT infrastructure policy & SOP.
 Responsible for the overall IT monitoring