Sr. Collection Officer
Bilkish Associates L.L.C
Total years of experience :17 years, 6 Months
Reporting to the Immediate Manager and to the Country Head, additionally to the Bank's co rdinator and the country head of the Associates if necessary (Client), Handling Barclays Bank & Standard Chartered Bank's write off portfolio (Credit cards, Personal & Business Loans).
Notable Highlights:
As a Vintage Debt Collector, used to achieve 90% of required target (Against AED: 100k every month) on the collection, and receive constant incentive, Average collection of AED: 1.3 Million in a year, in addition, performing the best to achieve on add-on portfolio of SCB, Received certificates from the management for best performance on monthly basis.
Reporting to the Team leader, Manager and the Direct Bank's UK client On the floor. If any assistance required on the difficult customer's query about his/ her personal bank account, worked under pressure of direct Bank's client and to close the call with top up sale with in the limited time frame and with customers satisfaction records, on the service provided, The service provided to Barclays Bank's (UK) Direct Customers, (Inbound Calls).
Reporting to the Manager and the Direct USA & CANADIAN clients over the telephone / Video con-ference. Dealt with USA Mortgage programs and Debt consolidation, achieved required sales per day/sales per hour,
Team Coach:
As a Team Coach, My log in hours has been reduced to 6 hours a day and 2 hours on the training the junior executives on the rebuttals and monitoring the calls for the quality of sales.
Reporting to the Team leader and clients over the telephone / Video Conference. Dealt with USA Mortgage programs and Debt consolidation, achieved required sales per day / sales per hour, (Processes dealt: Fidelity Mortgage, Chase Mortgage & Nationwide Mortgage)
Reporting to the Manager, My job profile was to fix an appointment with corporate head / pay-roll dept head to open a salary account for their employees with my bank, Brief the plan and product benefits on the meeting with the employees or dept heads, and complete the application formalities.
Reporting to the Location Head and the service Client for the stock inventory every month end, maintain the books (Stock Issue & Receiving) every day basis, supervise the outlet, maintain the petty cash transaction, maintain the cold and dry store as per the local municipality hygi-enic. Received an award from the top management for maintaining the store with out complaint and penalty of municipality for 5 continuous years.
WORKED AT VARIOUS LEVEL (Junior) AND DIFFERENT FIELDS, WHICH STRENTHEN MY CONFIDENT AND MOTIVATION TO ACCEPT ANY GIVEN COMPETITIVE TASK AT MY WORK TO SUCCEED AS AN INDIVIDUAL AND AS A TEAM PLAYER. ACADEMIA: Pursuing MBA (Marketing) Through Annamalai University
Long distance course through Abudhabi educational Institutes, syllabus sponsored by Annamalai University Of chennai (India) and applied for MBA with the same University.
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