Change projects, IT and GIS Director
Save the Children International
Total years of experience :17 years, 1 Months
• Led the IT department through regular Service Improvement review sessions, ensuring high service delivery standards and optimizing operational eficiency; diminished average resolution time by 20%, maintaining the percentage of Key Performance Indicators.
• Created and Promoted IT policies and procedures, establishing standardized processes for system access, change management, and security management. This reduced security incidents by 30% and refined compliance with industry regulations.
• Automated the IT Asset Management system (IT Hardware and software), leveraging data analytics to optimize asset allocation, and gained a 30% improvement in asset lifecycle management.
• Implemented Innovation in business strategy to optimize ICT processes and ICT operations, increasing eficiency by 15%.
• Implemented streamlined ICT processes, which reduced average ticket resolution time by 30% and increased customer satisfaction scores by 20%.
• Led technology utilization and Ofice 365 platform to create systems for routine operations in Sudan. Result in an 80% reduction in papers.
• Managed a team of 20 IT professionals to streamline operations, resulting in a 15% increase in overall eficiency and $150, 000 in cost savings.
• Conducted regular IT strategy reviews and performance evaluations, ensuring continuous improvement and alignment with evolving business needs. This resulted in a 25% reduction in IT support tickets and a 20% increase in user satisfaction.
• Implemented an automated system monitoring tool that proactively identified and resolved IT issues, resulting in a 40% decrease in mean time to resolution and a 25% increase in overall system performance.
• Supervised active communication strategies with thorough diligence, resulting in the seamless Handling of high-stakes IT operations and projects; achieved a notable 30% decrease in system blackouts.
• Pioneered Innovation in business strategy to optimize ICT processes and ICT operations, increasing eficiency by 15%.
• Tracked and fixed shipping errors, prepared bills and invoices, and monitored budgets, ensuring that the quality of all services provided met the required standards and the project planning with 96%.
• Implemented cost optimization strategies, resulting in a 10% reduction in the ICT budget.
• Maintain operational eficiency and service quality ICT challenges and improve staf satisfaction.
• Identified opportunities in technology infrastructure and developed technology strategy to align ICT with business objectives.
• Monitored and performed all system and hardware maintenance and reduced the running cost for the ICT section by 20%.
• Developed comprehensive risk assessment models and response strategies for potential cybersecurity threats in alignment with the organizations ICT goals.
• Minimized risk and potential legal issues and worked to get certified licensure from international USA authorities (work in one of the sanctioned countries).
• Supervised active communication strategies with thorough diligence and achieved a notable 30% decrease in system blackouts.
• Applied a multi-disciplinary approach to develop technology strategy and enhance business operations, improving IT operations by 45%.
• Maximized skill set in Partner Management to negotiate contracts, manage vendors, and foster collaborative relationships, increasing IT delivery by 30%.
Bachelor's degree / higher diploma, Electrical and Electronics (computer Engineer) at University of Technological sciences Location: Umdurman Sudan Completion Date: February 2002 Grade: 3.01 out of 4 Microelectronics Technology. Computer network Communications Engineering. Computer architecture. Engineering Administration. Object Oriented Programming C++. Environmental Engineering. Digital Signal Processing. Operating system engineering. Control systems. Microprocessor Systems.