Nahid Esam

*Supervised 650 employees, with 25 under direct supervision.
*Representor of the ladies' section to higher management.
*Communicate between different departments and their managers in order to implement company policies and objectives.
*Notably maintained and updated the business status by attending external meetings with management and disseminating information in the organization.
*Coordinated all activities of the ladies' section in accordance with their counterparts in the men's section.
*Facilitated regular meeting with the team and their counterparts from the men's section.
*Continuously supervised and motivated the team to achieve the organization's goals and objectives.
*Aided in the development of the staff's skillset through allocating suitable training programs to their needs.
*Performed annual appraisals of the ladies' section employees and provided them with performance feedback, improvement and growth recommendations.
*Successfully ensured that the employees keep the attrition turnover under control.
*The nature of the job was 60% operational; 20% tactical; and 20%strategic.
*Completed delegated projects on time and on budget with pristine quality; ensuring customer satisfaction.
*Successfully set, managed, and achieved the organization KPI's.
*Managed the operation of the entire production &assembly processes of the ladies' section; ensuring they ran reliably and efficiently.
*Ensured the cost-effectiveness of production processes.
*Continually improved the section operation to promote efficiency and reduce rejection.
*Manage the availability and utilization of manpower, materials, and equipment as required in the section.
*Accurately identified required resources to meet higher management targets.

Brand Manager (Jennyfer & OXXO ) 40 Stores in KSA
Sales Total Sales by brand and by store (within assigned region) vs. targets
.Store OPEX Monthly store OPEX at the store-by-store level
Customer Satisfaction Loyalty card transaction count, customer complaints count, mystery shoppers’ ratings Various
Store Shrinkage Inventory Shrinkage / Total Inventory on Hand
Units per Transaction Ratio number of Units Sold /Number of Transactions
Conversion Ratio Sales Transaction Count per period / Visit Count Per Period
Employee Productivity Sales per Store / Brand / Region per employee(actuals vs targets)
Training & Development of people enrolled vs. target within network of stores
Satisfaction of Brand Partners Satisfaction of brand partners on visual displays

Deputy Store Manager -Victoria's Secret
Responsible for total store results and excellent customer sales lead
Partners with store manager to establish clear performance goals and objectives
Analyzes reports and insights and mobilizes the team accordingly
Gains business insight and creates SMART action plans that improve execution and results
Owns the development and implementation of store strategy to reduce shrink
Owns the payroll budget, target wage rate and other controllable expenses
Ensures standard operating procedures are completed
Deal with finance for any issues
Dealing with the (Male) night shift and to have weekly touch base to achieve our target
Optimizes workforce management by editing and approving the weekly schedule
Owns customer loyalty initiatives at the cash wrap selling zone, including customer capture
Ensures execution and coordination of recruiting, hiring, and staffing and onboarding process for total store and review and approve all associates requests
Ensures cash wrap associates are trained to maintain cash wrap selling zone standards and sales associates are cross-trained in cash wrap selling zone processes

Responsible for achieving sales targets and total store results. Also, to manage associate relations within the total store. And Leads Sales Leadership Team by developing and motivate employees
Daily plan and briefing to drive sales to achieve the daily target and delivering a high standard of customer service and demonstrates excellent customer sales lead behaviors
Business analysis and customer experience reports and insights and mobilizes the team accordingly and share findings with Managers responsible. Plans for and facilitates leadership meetings and ensures consistent communication to all positions
Gains business insight and creates SMART action plans that improve execution and results
Operation Owns the payroll budget, target wage rate and other controllable expenses
Also, to own the development and implementation of store strategy to reduce shrink. Ensures the Sales Leadership Team coaches and develops associates
Understands and demonstrates Limited Brands’ values
Comply with company policies and procedures

Staffing Manager (Victoria's Secret
Reviews associates’ availability and skills in partnership with the operations supervisor to identify hiring needs
Serves on Sales Leadership Team and is responsible for total store results
Assists in store opening and closing procedures
Reinforces all activities related to providing a safe working environment
Sources and screens associate candidates
Manages administration of onboarding process for all new associates
Communicates effectively with Sales Leadership Team, associates and peers
Provides feedback on improvement opportunities and any obstacles that hinder execution Understands and demonstrates Limited Brands’ values

Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
Supports execution of compliance related activities
Updates all standard operating procedure manuals
Reinforces all activities related to providing a safe working environment
Supports store strategy to reduce shrink
Sources, screens and completes reference checks for associate candidates
Communicates interview and onboarding dates to candidates
Organizes new hire paperwork and onboarding location