Nahla Omar

• Delivered excellent customer service by responding to client inquiries, following up
on requests, and ensuring overall client satisfaction.
• Prepared and customized pricing offers and client contracts in coordination with the
architectural and administrative teams.
• Organized and scheduled meetings with new and existing clients, collaborating with
architects to present the firms services effectively.
• Coordinated and arranged meetings with contracting companies and external project
partners.
• Prepared meeting agendas and took detailed minutes of meetings, distributing them
to relevant team members for follow-up.
• Maintained and organized company documents and files, both physical and digital, to
ensure efficient retrieval and record-keeping.
• Provided daily administrative support within the office, including managing
appointments, internal communication, and task scheduling.
• Handled travel bookings with airlines and agencies for business trips on behalf of the
General Manager.
• Assisted the General Manager by facilitating communication with team members and
supporting in decision implementation.
• Maintained effective client communication via phone, email, and in-person meetings
to ensure a positive and professional experience.
• Followed up on customer feedback and handled client complaints or concerns with
professionalism and prompt solutions.
• Supported the overall office coordination, ensuring smooth operations and assisting
in day-to-day logistical tasks.

Team leader/ trainer

• Assisted the Store Manager in all aspects of daily business operations, including
customer service, merchandising, and sales support.
• Managed daily, weekly, and monthly performance reports to track progress and
support decision making.
• Trained and supervised new and existing employees to ensure consistent service
standards and product knowledge.
• Provided coaching for GCC teams (Kuwait & KSA) on product features, customer
interaction techniques, and brand standards.
• Created and managed staff rota/schedules to ensure efficient shift coverage and
workload balance.
• Monitored inventory to maintain optimal stock levels and prevent overstocking
or shortages.
• Contributed to the development of new sales strategies to drive revenue and
customer engagement.
• Ensured compliance with health and safety regulations and maintained a secure
working environment.
• Maintained a clean, organized, and visually appealing store layout in line with
brand guidelines.
• Resolved customer complaints and concerns professionally and promptly to
maintain customer satisfaction.
• Ensured full adherence to store policies and operational procedures across the
team.
• Handled receiving and transferring of shipments, ensuring accurate
documentation and stock updates.
• Implemented loss prevention (LP) strategies and demonstrated wise decision
making under pressure.
• Planned and organized in-store events and promotions to boost visibility and
sales.
• Conducted inventory checks and audits to ensure stock accuracy and prevent
discrepancies.

• Assisted the Store Manager in all aspects of daily business operations, including
customer service, merchandising, and sales support.
• Managed daily, weekly, and monthly performance reports to track progress and
support decision making.
• Trained and supervised new and existing employees to ensure consistent service
standards and product knowledge.
• Provided coaching for GCC teams (Kuwait & KSA) on product features, customer
interaction techniques, and brand standards.
• Created and managed staff rota/schedules to ensure efficient shift coverage and
workload balance.
• Monitored inventory to maintain optimal stock levels and prevent overstocking
or shortages.
• Contributed to the development of new sales strategies to drive revenue and
customer engagement.
• Ensured compliance with health and safety regulations and maintained a secure
working environment.
• Maintained a clean, organized, and visually appealing store layout in line with
brand guidelines.
• Resolved customer complaints and concerns professionally and promptly to
maintain customer satisfaction.
• Ensured full adherence to store policies and operational procedures across the
team.
• Handled receiving and transferring of shipments, ensuring accurate
documentation and stock updates.
• Implemented loss prevention (LP) strategies and demonstrated wise decision
making under pressure.
• Planned and organized in-store events and promotions to boost visibility and
sales.
• Conducted inventory checks and audits to ensure stock accuracy and prevent
discrepancies.

Working in a pharmacy get out the medicine in prescription or non prescription drugs