Acting Network & IT Manager
EATC-Telecommunication Company CISM,2xCCNP,CCNA,ITIL Certificate in IT Service Management
Total years of experience :14 years, 6 Months
Network Engineer
+ Provisioned port assignments for new and existing customers.
+ Supported end users via remote access and onsite visits as per need.
+ Maintained call information in CRM system and used Remedy for ticketing and
scheduling dispatch.
+ Corrected networking connectivity issues in wireless, routing, and switching using a
layered model approach.
+ Installed and configured Cisco switches to merge voice and Data network
infrastructure
+ Created test reports and implementation plans as requirements were met with
new solutions.
+ Coordinated new site integration with customers and provided router
configuration scripts as needed.
+ Created and maintained network topology documentation as new sites were
integrated.
+ Assisted remote engineers with troubleshooting network issues in remote offices.
+ Perform end to end circuit testing for high capacity circuits such 1 Gbps and 500
Mbps using IP Testers and IPerf.
+ Gather Service handover document and review it on daily basis.
+ Configure and Troubleshoot new services (L2VPN, L3VPN, SIP Trunk, DIA) on new
circuits.
+ Troubleshooting and configuration of Routing Protocols such as BGP, OSPF,
+ Configure Other licensed operators’ new deployments and activations.
+ Create and monitor services performance using CACTI.
+ Conducting service quality check for newly installed circuits to ensure it is
delivered on agreed quality level.
+ Respond to support requests and monitoring alarms to resolve outages quickly.
SPECIALIST SERVICE DELIVERY- EATC - Telecommunication Company.
+ Conduct feasibility studies for new projects (check LOS Path, Access path capacity in SolarWinds, checking free ports on access switches) and update CRM records.
+ Direct Interface with end users during project implementation to ensure service is working properly.
+ Troubleshoot any service issues during implementations, including VPN, DIA, SIP Trunks, Wireless Microwave Links.
+ Activate new services such as DIA, L3VPN, L2VPN SIP Trunks and configure customer CEs.
+ Conducting site visits whenever required e.g. for feasibility, RSS, Activation, troubleshooting.
+ Deploy LANs, WANs, and wireless networks, including, routers, hubs, switches.
+ Oversee new and existing equipment, hardware, and software upgrades.
Operational Management.
+ Identify, diagnose and resolve network problems as needed.
+ Oversee installation, configuration, maintenance, and troubleshooting of
customer's hardware.
+ Monitor and test network performance and provide network performance
statistics and reports.
Technical Support Engineer
Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
+ Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department.
+ Provide root cause analysis and reason for outages for end users.
+ Receive end user inbound cases via emails, phone calls, meetings and log cases
for troubleshooting.
+ Analyze the cases and troubleshoot it, including Network access path nodes, BSs.
+ Assign Cases for field operations teams and follow up to fix the cases.
+ Maintain weekly and monthly reports.
+ Troubleshoot MW Links and Check service health after incident is resolved.
+ Configure Extreme access network switches, Cisco switches whenever required.
+ Review and check the backlog of new services handovers.
+ Update and maintain CRM for resolved cases with their traces from reception to
closure.
Bachelor's degree، Computer Engineering