Naif Alotaibi

- Customer Communications

Inbound:
• Handling customer complaints, queries, and connectivity-related concerns efficiently.
Outbound:
• Managing customer communications, including connectivity updates, instructional videos, and after-sales handover processes.

- Interdepartmental Communication and Coordination

• Collaborating with internal teams such as customer care, service, and charging departments to ensure smooth operations.
• Facilitating case creation and transfer between departments.
• Conducting interdepartmental alignment meetings to address processes and timelines.

- Sales and Delivery Operations Project Management

• Utilizing Salesforce and identifying system improvement opportunities.
• Developing process maps and automation solutions to enhance efficiency.
• Managing project timelines, tracking progress, and securing management signoff for projects.

- Delivery Support

• Coordinating with internal teams to ensure all stock is PDI (Pre-Delivery Inspection) ready.
• Managing vehicle registrations and ensuring all requirements are met.
• Preparing and planning deliveries for both B2C (Business-to-Customer) and B2G (Business-to-Government) channels.
• Addressing and promptly resolving delivery complaints from customers.
• Reporting delivery updates and key metrics to management on a daily basis.

• Communicate and coordinate with internal departments to solve the customer’s issues (Parts, Service, Warranty).

• Handling all central region Complaints that been received from the Ministry of Commerce and responding to it promptly.

• Working closely with the internal departments to ensure appropriate dealer representation (Protection of Corporate Identity) to provide the highest quality of excellence in customer satisfaction.

• Interacting with government enquiries promptly.

National Customer Experience, Saudi Arabia.
• Auditing rental vehicle refund forms National wise.
• Coordinating with internal departments on manufacture complaints.
• Auditing the regional replies to customer complaints National wise.
Parts Administrator, Riyadh region.
• Handling government enquiries and sales.
• Daily solving and follow-up on parts complaints (MCI - FCA - NON-MCI)
• Supervise other staff and origins their responsibilities weekly.
Customer Experience, Central Region.
• Directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handling the customer complaints: -
• Complaints have been received from the Ministry of Commerce & Investment.
• Complaints have been received from the manufacture.
• Complaints have been received from our call center.
• Communicate and coordinate with internal departments to solve the customer’s
issues (Parts, Service, Warranty).

• Handling GOSI maintenance inquires for their building on daily basis.
• Handling engineers needs to deliver their project on time.