customer service supervisor
automotive distribution & marketing Co. ltd.
Total years of experience :7 years, 9 Months
• Communicate and coordinate with internal departments to solve the customer’s issues (Parts, Service, Warranty).
• Handling all central region Complaints that been received from the Ministry of Commerce and responding to it promptly.
• Working closely with the internal departments to ensure appropriate dealer representation (Protection of Corporate Identity) to provide the highest quality of excellence in customer satisfaction.
• Interacting with government enquiries promptly.
National Customer Experience, Saudi Arabia.
• Auditing rental vehicle refund forms National wise.
• Coordinating with internal departments on manufacture complaints.
• Auditing the regional replies to customer complaints National wise.
Parts Administrator, Riyadh region.
• Handling government enquiries and sales.
• Daily solving and follow-up on parts complaints (MCI - FCA - NON-MCI)
• Supervise other staff and origins their responsibilities weekly.
Customer Experience, Central Region.
• Directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handling the customer complaints: -
• Complaints have been received from the Ministry of Commerce & Investment.
• Complaints have been received from the manufacture.
• Complaints have been received from our call center.
• Communicate and coordinate with internal departments to solve the customer’s
issues (Parts, Service, Warranty).
• Handling GOSI maintenance inquires for their building on daily basis.
• Handling engineers needs to deliver their project on time.