Bayt.com
Naif Mojahed, Business Technical Support Specialist

Naif Mojahed

Business Technical Support Specialist

Mobily

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Information Technology & computing
Experience
15 years, 0 Months

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Work Experience

Total years of experience :15 years, 0 Months

Business Technical Support Specialist at Mobily
  • Saudi Arabia - Riyadh
  • My current job since June 2013

- Analysis and investigate the technical service requests and follow up till it’s resolved within agreed SLA.

- Manage, organize and prioritize daily operational work for the technical support team.

- Define the major and repeated technical issue that required fixing the issue from the root.

- Assure that business orders successful end-to-end in all backend systems.

- Provide technical support for the GSM, Non-GSM & ICT products during & after sale.

- Support the internal application & software that related to Business department.

- Manage & support the CR (change request) projects.

- Handling the technical issues for Business Unit products.

- Simulate & UAT (user acceptance test) the pre-activation support.

- Meet with Marketing, IT, Customer Care & Sales on weekly bases to minimize and fix any technical issues.

- Support the operational requests projects which are not implemented on system yet.

Technical Support Analyst at Mobily
  • Saudi Arabia - Riyadh
  • July 2009 to May 2013

- First line of support for technical issues.

- Provide technical support for the GSM & Non-GSM products after sale.

- Organize daily operational work for IT Technical support team.

- Support the internal applications & software.

- Handling the technical issues for Raqi & VIP customers.

HR at Org of Investigation and general Prosecution
  • Saudi Arabia - Riyadh
  • May 2009 to June 2009

HR staff in org of Investigation and general Prosecution

Education

Bachelor's degree, Information Technology & computing
  • at Arab Open University
  • January 2015

Bachelor degree from Arab Open University in computer Since (Information Technology & computing)

Specialties & Skills

Siebel EAI
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General Office Duties
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Technical Training
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Oracle General Ledger
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Technical Issues
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Mastery dealing with computer problems
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Microsoft Office software & the Internet- Expert.
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Java ,Oracle , SQL ,PHP , HTML
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Installation and operation of the computer from A to Z
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Remedy applicattion
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Siebel application
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-Strong experience and in-depth understanding of IT operation support and reporting.
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Ability to manage multiple complex priorities within demanding timeframes.
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Excellent and persuading communication skills
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Confident driven and dynamic leader
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Good Adapt to different working environment.
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Good understanding of ICT products and clouding services
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Languages

Arabic
Expert
English
Expert

Memberships

NA
  • NA
  • January 1930

Training and Certifications

Transformation of Industries through IOT (Training)
Training Institute:
.
Date Attended:
December 2018
Duration:
24 hours
ITIL Foundation (Training)
Training Institute:
.
Date Attended:
November 2017
Duration:
40 hours
Effective Project Coordination & Management (Training)
Training Institute:
Integrated Training Center
Date Attended:
November 2016
Duration:
40 hours
Next Generation Transmission (Training)
Training Institute:
MindMerge
Date Attended:
December 2015
Duration:
40 hours
Sales & customer service skills (Training)
Training Institute:
ِAltaqat Training Institute
Date Attended:
November 2015
Duration:
40 hours
Security Essentials (Training)
Training Institute:
Mobily
Date Attended:
March 2015
Duration:
30 hours

Hobbies

  • sport & fitness