نايف Mojahed

- Analysis and investigate the technical service requests and follow up till it’s resolved within agreed SLA.

- Manage, organize and prioritize daily operational work for the technical support team.

- Define the major and repeated technical issue that required fixing the issue from the root.

- Assure that business orders successful end-to-end in all backend systems.

- Provide technical support for the GSM, Non-GSM & ICT products during & after sale.

- Support the internal application & software that related to Business department.

- Manage & support the CR (change request) projects.

- Handling the technical issues for Business Unit products.

- Simulate & UAT (user acceptance test) the pre-activation support.

- Meet with Marketing, IT, Customer Care & Sales on weekly bases to minimize and fix any technical issues.

- Support the operational requests projects which are not implemented on system yet.

- First line of support for technical issues.

- Provide technical support for the GSM & Non-GSM products after sale.

- Organize daily operational work for IT Technical support team.

- Support the internal applications & software.

- Handling the technical issues for Raqi & VIP customers.

HR staff in org of Investigation and general Prosecution