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Naif Mojahed, Business Technical Support Specialist

Naif Mojahed

Business Technical Support Specialist·Mobily

Saudi Arabia

Bachelor's degree, Information Technology & computing

Work experience

Total years of experience: 17 years, 1 months

Business Technical Support Specialist

June 2013 - Present

Mobily

Riyadh, Saudi Arabia

June 2013 - Present

- Analysis and investigate the technical service requests and follow up till it’s resolved within agreed SLA.

- Manage, organize and prioritize daily operational work for the technical support team.

- Define the major and repeated technical issue that required fixing the issue from the root.

- Assure that business orders successful end-to-end in all backend systems.

- Provide technical support for the GSM, Non-GSM & ICT products during & after sale.

- Support the internal application & software that related to Business department.

- Manage & support the CR (change request) projects.

- Handling the technical issues for Business Unit products.

- Simulate & UAT (user acceptance test) the pre-activation support.

- Meet with Marketing, IT, Customer Care & Sales on weekly bases to minimize and fix any technical issues.

- Support the operational requests projects which are not implemented on system yet.
Company industry:
Telecommunications
Job role:
Support Services

Technical Support Analyst

July 2009 - May 2013

Mobily

Riyadh, Saudi Arabia

July 2009 - May 2013

- First line of support for technical issues.

- Provide technical support for the GSM & Non-GSM products after sale.

- Organize daily operational work for IT Technical support team.

- Support the internal applications & software.

- Handling the technical issues for Raqi & VIP customers.
Company industry:
Telecommunications
Job role:
Support Services

HR

May 2009 - June 2009

Org of Investigation and general Prosecution

Riyadh, Saudi Arabia

May 2009 - June 2009

HR staff in org of Investigation and general Prosecution
Company industry:
Other Business Support Services
Job role:
Writing and Journalism

Education

Arab Open University

January 2015

January 2015

Bachelor's degree, Information Technology & computing

Saudi Arabia

GPA (point): 2.41 out of 4

GPA (point): 2.41 out of 4

Bachelor degree from Arab Open University in computer Since (Information Technology & computing)

Skills

Siebel EAI
Expert
Siebel EAI
Expert
General Office Duties
Expert
General Office Duties
Expert
Technical Training
Expert
Technical Training
Expert
Oracle General Ledger
Expert
Oracle General Ledger
Expert
Technical Issues
Expert
Technical Issues
Expert
Mastery dealing with computer problems
Expert
Mastery dealing with computer problems
Expert
Microsoft Office software & the Internet- Expert.
Expert
Microsoft Office software & the Internet- Expert.
Expert
Java ,Oracle , SQL ,PHP , HTML
Intermediate
Java ,Oracle , SQL ,PHP , HTML
Intermediate
Installation and operation of the computer from A to Z
Expert
Installation and operation of the computer from A to Z
Expert
Remedy applicattion
Expert
Remedy applicattion
Expert
Siebel application
Expert
Siebel application
Expert
-Strong experience and in-depth understanding of IT operation support and reporting.
Expert
-Strong experience and in-depth understanding of IT operation support and reporting.
Expert
Ability to manage multiple complex priorities within demanding timeframes.
Expert
Ability to manage multiple complex priorities within demanding timeframes.
Expert
Excellent and persuading communication skills
Expert
Excellent and persuading communication skills
Expert
Confident driven and dynamic leader
Expert
Confident driven and dynamic leader
Expert
Good Adapt to different working environment.
Expert
Good Adapt to different working environment.
Expert
Good understanding of ICT products and clouding services
Intermediate
Good understanding of ICT products and clouding services
Intermediate
Siebel EAI
Expert
Siebel EAI
Expert
General Office Duties
Expert
General Office Duties
Expert
Technical Training
Expert
Technical Training
Expert
Oracle General Ledger
Expert
Oracle General Ledger
Expert
Technical Issues
Expert
Technical Issues
Expert

Languages

Arabic
Expert
English
Expert

Memberships

NA

NA

January 1930

Training and Certifications

Training
Transformation of Industries through IOT
.
Dec 2018
ITIL Foundation
.
Nov 2017
Effective Project Coordination & Management
Integrated Training Center
Nov 2016
Next Generation Transmission
MindMerge
Dec 2015
Sales & customer service skills
ِAltaqat Training Institute
Nov 2015
Security Essentials
Mobily
Mar 2015

Hobbies

  • sport & fitness