Naim Dawaghreh

 Accountable for handling Sales & Leasing Leads under retail and commercial division of SAMH.
 Manage industrial plots sales, B2B & B2C.
 Reporting to Asset Management Chief, kept accurate records on collection activity of elite client’s accounts with continuous monitoring.
 Conduct survey of the property market to obtain information on competing lease rates and other trends that affect occupancy/rent.
 Collecting data on consumers, competitor and marketplace and consolidating information into actionable items, reports and presentations.
 Efficient in driving internal agency process; ensuring team adheres to process guidelines, and problem-solving issues to understand & execute established estimates & timelines.
 Develop and implement policies and strategies necessary for improving the profitability and efficiency of sales and leasing department.
 Launched the Initiative to Lease retail Inventory units based on the Market Needs & Requirements.
 Planning and developing merchandising strategy.
 Verification and attestation of Issued Legal Contracts & Sales Contracts through Sharjah Real Estate Authorities.
 Review and negotiate contracts terms and conditions with internal departments and make the needful updates.
 Maintain and organize physical and digital contractual records.
 Formulated performance report for the Executive Director based on the performance monitoring Sales and Leasing Team based on the set targets in coordination with the Head of Sales with detailed analysis.
 Participate and Organise various Sales & Marketing Events organized by the Government Entities to understand the different aspects of the field and the business
 Customer service engagement by providing guidance based on customer needs and resolving problems.
 Ensure providing a high-quality customer service to the customers to ensure smooth flow of inquiries and complaints through effectively managing a customer service team.

 Reached out to affluent Clients, assisted them in resolving any reported issues and abide by them till handover of the properties.
 Collaborating with internal departments and higher Authorities on closure of Client requests.
 Connecting with Clients for Payment schedules and to communicate details on project progress, RERA guidelines, contractual obligation, concept of owner’s association and resolved queries including RERA approved Budget and Jointly Owned Property Declaration (JOPD).
 Accountable for Handing over units to customers, issue Payment Clearance Certificates and direct respective departments to process the Title Deed application through Dubai Lands Department.
 Managed Processing of client documentation and issuing No Objection Certificate to Dubai Lands Department for reselling of property in secondary market upon client’s request.
 Handled team of 4, reviewed their individual performances, set their KPI’s in accordance with the Head of the Department.
 Possess complete knowledge of Contact Centre Role for inbound and outbound calls.
 Managed routine operational functionalities of DAMAC Agents Team, review and verify the documents and credibility of the Agreements for the potential Agents, conduct audits of the agents to ensure authenticity, routine reports on team member’s performances and termination of inactive agents.
 Adept in event organization for new launches of projects for Clients and Agents.
 Supervised Commission approval for agents and processed their payments through Internal Departments for sold properties.

Process customer transactions in an accurate and courteous manner.
- Ensure cash is secured according to policy through course of the day.
- Ensure branch public area and workstations are organized, cleaned, and equipped for the start of the
business day and complete all work within the regular work schedule.
- Adhere to general branch regulatory procedures set by the company.
- Maintain minimum cash amounts in teller’s area to ensure compliance with security and safety
measures.
- Maintain confidentiality of customer information, branch policies and procedures.
- Participate in promotional activities inside and outside the branch.
- Solve issues with customer’s transactions.
- Ensure established productivity and referral objectives are met or exceeded.
- Perform all other miscellaneous responsibilities and duties as assigned.
- Complete knowledge of branch products and services as they relate to transaction ability.