Naim Gedeon

Main Responsibilities

- SOP implementation
- Research business opportunity
- Develop and improve the business between all department
- Identify market product demands and customer trend
- Plan and implement retail road-map with key retailers, propose franchises plan .

Main Responsibilities

Grocery Operation Management:
- Leading the total grocery operation across KSA.
- Support the commercial department affiliating new retailers to ZAD App in collaboration with Content, finance, product & marketing Dep.
- Building a network or 45 hubs in the Key Hypermarket Along KSA.
- Building a network of dark stores /mini warehouse along KSA.
- Creating and leading “Zad Academy” for Store Shoppers training.
- Managing the last mile delivery via Zad Drivers and 3rd party Riders.
- Overseeing the whole order cycle, from receiving by shoppers, picking, invoicing till delivery

Marketplace (Merchants) Operation Management:
- Third-party contracts negotiation and Development.
- Creating and Overseeing third-party SLA’s
- Maintaining a high product quality rating across cities by providing the best experience possible.
- Monitor and control the dispatch process.
- Ensure all drivers pay collection balances on time.
- Assist audits of vendor invoices and month-end processing to incorporate finance accruals.

Manage the day-to-day operations of the operations team in different functions to ensure excellent customer service and satisfaction.

Budgeting for incentives and bonuses schemes to Shoppers, Supervisors & Riders

Oversee the consumer financing, payment programs, & fraud protection on the website.

Resources planning direct the hiring and training of staff.

Implementation of strategies, operations and procedures in accordance with the approved standards and decision of top management.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Plan manpower (sales) in the short and long terms to ensure the availability of manpower required for continuation of business growth
follow up and develop operations systems, determine the handling and storage procedures of products, use equipment and manage inventory
Work closely with the Inventory Manager to analyze inventory and ensure the use of inventory effectively and maintain the inventory database.

Maintains the stability and reputation of the stores by complying with legal requirements.
Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews
Completing audits; identifying trends; determining regional sales system improvements; implementing change

Store Operations & Revenue Generation
Manage the store operations for Ghana - Togo and Benin stores in order to ensure that stores are run profitably, and within company's and brand guidelines.
Create and implement online shop business plans
Process daily orders and responsible for the sales and profits of the e-store
Managing and motivating a team to increase sales and ensure efficiency.
Managing stock levels and making key decisions about stock control.
Protect and develop profit margin and growth of sales.
Transformation of 180 cash & carry shop to a convenience stores


The Sultan Center- Kuwait's Largest Retail Chain of Supermarkets Lebanon

Main Responsibilities

Full Responsibility for the P&L.
Analyze market trends & Identify consumer needs.
Identify customer needs based on a clear market analysis (consumers, competitors…).
Observe and assess competition.
Define the ideal range.
Adapt and implement company’s strategy in the area.
Suggest sales and marketing actions according to brand guidelines and marketing plan.
Challenge and motivate the managers to achieve the objectives.
Reward or take corrective actions.
Set up commercial objectives, incentive scheme and business plans.
Train and support the operation team.
Sales forecasting.
Proactively drove the implementation of the now globally accepted Hazard Analysis and Critical Control Point

Contribute toward store profitability by reaching store targets and increasing profit.
Guarantee the quality, the application and protection of Company's "Know- How".
Guarantee quality of services offered to clients to provide an exceptional customer service
Know the actions of the competition and take appropriate measures.
Ensure competitiveness and the expected margin levels.
Ensure the stock level & realization of investments is according to the budget.

Manage all store operational issues which include store housekeeping, store administrative duties, physical inventories, price change, etc.
Maintain adequate stock through efficient inventory management.
Make sure that merchandise is always presented neatly and that items are priced correctly.
Draw up action plans to monitor stock losses via stock take and partial stock take.
Ensure employee awareness of safety and emergency procedures.
Ensure all company policies as well as store standards and procedures are communicated effectively to all employees in the store and followed in a consistent manner.

Main Responsibilities:
Organizing and re-structuring commercial, 
marketing and purchasing working process in Stores Chain
Monitoring Sales and “bottom-line” profits of the store
Recruit, hire, train, evaluate and counsel store employees.
Schedule, organize and direct assignments.
Maintain, encourage and possess “ownership mentality
Develop and implement employee performance evaluations and improvement plans.
Effectively manage employee turnover.
Provide a positive working environment and handle
participate in the management of the Company business (retail trade)


Monoprix Lebanon

Main Responsibilities:
Provide exceptional customer service and resolve customer problems /complaints by determining optimal solutions. 

Keep close contact with suppliers and maintain adequate store supplies. 

Manage store revenue, including cash handling and execute and monitor loss prevention and shrink programs. 

Manage store operational issues, including store housekeeping, store administrative duties, physical inventories, price changes, etc.
Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service.
Ensure all orders are properly documented and released for pick-up. 

Responsible for preparation of work schedules.




Franprix - Groupe Casino France

Full responsibility for the Store Revenue, Margins, P&L.
Supports the Area Manager in the Store Staff scouting and selection process. 

Defines targeted quantitative and qualitative objectives and ensures they are achieved by analyzing results, verifying monthly activities and setting up yearly assessments.
Responsible for the Store planning organizes and plans activities providing available resources to manage the expected workload.
Always keeps staff informed regarding store performance through the necessary tools agreed upon with the
Area Manager. 

Ensures enforcement of labor laws and sales regulations with the support of the Headquarters.
Managing with administration and accounting responsibilities. 

Makes sure that internal procedures are complied with. 

Applies all the necessary measures to ensure the safety of both Personnel and customers.



Leader Price France

Full responsibility for the Store Revenue, Margins, P&L.
Guarantee customer satisfaction.
Analyze the competition pricing and promotional activities to ensure competitive advantage.
Manage day to day operations & provide mentoring opportunities with assistant managers.
Train and develop associate and assistant Managers
Full responsibility of staff development.
Select, train, develop, and manage job performance of store
Supervises, directs and develops merchandise assistant managers and operations assistant manager
Coordinate with the district manager to identify strong performers

Main Responsibilities
Ensure exceptional customer service is always delivered.
Manage and motivate the team to meet sales targets and margin and ensure efficiency.
Manage and ensure proper stock
Manage and control attractive displays and correct pricing.
Ensure all hygiene, safety, standards of preparation &preservation are adhered to.
Establish attractive display implementation of merchandise inside the section.
Negotiate internal promotions with the supplier to enforce the image of discount inside the section.