Development manager
Farm Superstores
Total years of experience :31 years, 11 Months
Main Responsibilities
- SOP implementation
- Research business opportunity
- Develop and improve the business between all department
- Identify market product demands and customer trend
- Plan and implement retail road-map with key retailers, propose franchises plan .
Main Responsibilities
Grocery Operation Management:
- Leading the total grocery operation across KSA.
- Support the commercial department affiliating new retailers to ZAD App in collaboration with Content, finance, product & marketing Dep.
- Building a network or 45 hubs in the Key Hypermarket Along KSA.
- Building a network of dark stores /mini warehouse along KSA.
- Creating and leading “Zad Academy” for Store Shoppers training.
- Managing the last mile delivery via Zad Drivers and 3rd party Riders.
- Overseeing the whole order cycle, from receiving by shoppers, picking, invoicing till delivery
Marketplace (Merchants) Operation Management:
- Third-party contracts negotiation and Development.
- Creating and Overseeing third-party SLA’s
- Maintaining a high product quality rating across cities by providing the best experience possible.
- Monitor and control the dispatch process.
- Ensure all drivers pay collection balances on time.
- Assist audits of vendor invoices and month-end processing to incorporate finance accruals.
Manage the day-to-day operations of the operations team in different functions to ensure excellent customer service and satisfaction.
Budgeting for incentives and bonuses schemes to Shoppers, Supervisors & Riders
Oversee the consumer financing, payment programs, & fraud protection on the website.
Resources planning direct the hiring and training of staff.
Implementation of strategies, operations and procedures in accordance with the approved standards and decision of top management.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Plan manpower (sales) in the short and long terms to ensure the availability of manpower required for continuation of business growth
follow up and develop operations systems, determine the handling and storage procedures of products, use equipment and manage inventory
Work closely with the Inventory Manager to analyze inventory and ensure the use of inventory effectively and maintain the inventory database.
Maintains the stability and reputation of the stores by complying with legal requirements.
Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews
Completing audits; identifying trends; determining regional sales system improvements; implementing change
Store Operations & Revenue Generation
Manage the store operations for Ghana - Togo and Benin stores in order to ensure that stores are run profitably, and within company's and brand guidelines.
Create and implement online shop business plans
Process daily orders and responsible for the sales and profits of the e-store
Managing and motivating a team to increase sales and ensure efficiency.
Managing stock levels and making key decisions about stock control.
Protect and develop profit margin and growth of sales.
Transformation of 180 cash & carry shop to a convenience stores
The Sultan Center- Kuwait's Largest Retail Chain of Supermarkets Lebanon
Main Responsibilities
Full Responsibility for the P&L.
Analyze market trends & Identify consumer needs.
Identify customer needs based on a clear market analysis (consumers, competitors…).
Observe and assess competition.
Define the ideal range.
Adapt and implement company’s strategy in the area.
Suggest sales and marketing actions according to brand guidelines and marketing plan.
Challenge and motivate the managers to achieve the objectives.
Reward or take corrective actions.
Set up commercial objectives, incentive scheme and business plans.
Train and support the operation team.
Sales forecasting.
Proactively drove the implementation of the now globally accepted Hazard Analysis and Critical Control Point
Contribute toward store profitability by reaching store targets and increasing profit.
Guarantee the quality, the application and protection of Company's "Know- How".
Guarantee quality of services offered to clients to provide an exceptional customer service
Know the actions of the competition and take appropriate measures.
Ensure competitiveness and the expected margin levels.
Ensure the stock level & realization of investments is according to the budget.
Manage all store operational issues which include store housekeeping, store administrative duties, physical inventories, price change, etc.
Maintain adequate stock through efficient inventory management.
Make sure that merchandise is always presented neatly and that items are priced correctly.
Draw up action plans to monitor stock losses via stock take and partial stock take.
Ensure employee awareness of safety and emergency procedures.
Ensure all company policies as well as store standards and procedures are communicated effectively to all employees in the store and followed in a consistent manner.
Main Responsibilities:
Organizing and re-structuring commercial,
marketing and purchasing working process in Stores Chain
Monitoring Sales and “bottom-line” profits of the store
Recruit, hire, train, evaluate and counsel store employees.
Schedule, organize and direct assignments.
Maintain, encourage and possess “ownership mentality
Develop and implement employee performance evaluations and improvement plans.
Effectively manage employee turnover.
Provide a positive working environment and handle
participate in the management of the Company business (retail trade)
Monoprix Lebanon
Main Responsibilities:
Provide exceptional customer service and resolve customer problems /complaints by determining optimal solutions.
Keep close contact with suppliers and maintain adequate store supplies.
Manage store revenue, including cash handling and execute and monitor loss prevention and shrink programs.
Manage store operational issues, including store housekeeping, store administrative duties, physical inventories, price changes, etc.
Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service.
Ensure all orders are properly documented and released for pick-up.
Responsible for preparation of work schedules.
Franprix - Groupe Casino France
Full responsibility for the Store Revenue, Margins, P&L.
Supports the Area Manager in the Store Staff scouting and selection process.
Defines targeted quantitative and qualitative objectives and ensures they are achieved by analyzing results, verifying monthly activities and setting up yearly assessments.
Responsible for the Store planning organizes and plans activities providing available resources to manage the expected workload.
Always keeps staff informed regarding store performance through the necessary tools agreed upon with the
Area Manager.
Ensures enforcement of labor laws and sales regulations with the support of the Headquarters.
Managing with administration and accounting responsibilities.
Makes sure that internal procedures are complied with.
Applies all the necessary measures to ensure the safety of both Personnel and customers.
Leader Price France
Full responsibility for the Store Revenue, Margins, P&L.
Guarantee customer satisfaction.
Analyze the competition pricing and promotional activities to ensure competitive advantage.
Manage day to day operations & provide mentoring opportunities with assistant managers.
Train and develop associate and assistant Managers
Full responsibility of staff development.
Select, train, develop, and manage job performance of store
Supervises, directs and develops merchandise assistant managers and operations assistant manager
Coordinate with the district manager to identify strong performers
Main Responsibilities
Ensure exceptional customer service is always delivered.
Manage and motivate the team to meet sales targets and margin and ensure efficiency.
Manage and ensure proper stock
Manage and control attractive displays and correct pricing.
Ensure all hygiene, safety, standards of preparation &preservation are adhered to.
Establish attractive display implementation of merchandise inside the section.
Negotiate internal promotions with the supplier to enforce the image of discount inside the section.
courses: Main Courses and Trainings: Course Name Accredited by Date Discover yourself and other Starmanship