Naishar A Usman

• Responsible for all Qatar branch offices IT & Network Operations & Management.
• Responsible local office Cyber & information security management.
• Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of Huawei IT systems, data, backups, and communications; troubleshoot and remediate issues that arise
• Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with Huawei Procurement and Contracting Policy
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments along with procurement department
• Identify and manage operational risks
• Manage information technology projects
• Coordinate internal and external resources, timetables, budgets, and the reporting to higher management
• With Regional team develop department policies, process and procedures documentation and provide internal training to department and impacted end users
• Certify business continuity and disaster recovery efforts of Huawei IT Systems
• Participate in internal and external audits; oversee and coordinate responses to audit requests.
• Assist in the development of IT staffing plan and professional growth
• Align IT infrastructure with current and future business requirements and strategic goals
• Manage IT department services and prepare management reports of department activities, tasks, and operational metrics
• Maintain professional and technical knowledge through continued education, online/in person training and attendance of educational workshops, reviewing professional publications, networking and participation in professional industry groups
• Information security point of contact between customer and Huawei Qatar office
• New Qatar office complete project handled for IT Part
• Analyze the business requirements of all departments to determine their technology needs
• Helpdesk Management.
• Work along with project team to fulfill company requirement
• Presenting reports to regional team and directors’ monthly basis
• Managing Asset management team
• Weekly inspection and report on all the core IT Equipment’s and follow up with vendors if any service required

install and configure computer hardware operating systems and applications • monitor and maintain computer systems and networks • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues • troubleshoot system and network problems, diagnosing and solving hardware or software faults • replace parts as required • provide support, including procedural documentation and relevant reports • support the roll-out of new applications • set up new user computer accounts and profiles and configuration of e-mail • respond within agreed time limits to call-outs • work continuously on a task until completion (or referral to third parties, if appropriate) • priorities and manage many open cases at one time • rapidly establish a good working relationship with Users and other professionals • test and evaluate new technology

Running regular checks on network and data security
• Identifying and acting on opportunities to improve and update software and systems
• Developing and implementing IT policy and best practice guides for the organization
• Designing training programs and workshops for staff
• Conducting regular system audits
• Running and sharing regular operation system reports with senior Management
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Managing and reporting on allocation of IT budget
• Identifying opportunities for team training and skills advancement
• Managing and maintain Super market network to make sure no interference in the operation
• Managing MYCOM Inventory, Finance and HRM Program
• Managing SQL Server and POS Server for all the Branches
• Troubleshoot Network issue
• Maintaining Sonic wall fire wall and VPN connectivity between the branches
• Creation of Daily Sales Report, Inventory Report and other reports related to operation
• CCTV monitoring and Maintenance
• Resolve issues with POS machines, Thermal Printers, Scanners
Managing and Troubleshooting Door access, Finger print attendance for employees
• IT related Purchase and implementation
• Daily Backup for the SQL server and Shared folder for all the branches
• Network printer and Scanner Troubleshoot
• Train the newly recruited employees in MYCOM Program
• Create, update and delete Access card for the employees

• Company website creation, updating and maintenance
• Maintenance & management Exchange office 365server
• Configuration of user e-mail in mobile
• Setup and maintain Active directory
• Bio metric attendance system implementation
• Maintaining up to date Antivirus levels on all machines company wide.
• Liaising & meeting with external suppliers of IT services.
• Troubleshooting technical problems and implementing solutions.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Quickly arrange repair for in occasion of Network or hardware failure
• using EaseUS Todo Backup Create a backup, recovery policy and Performing backups
• SonicWALL firewall and Setup security policies for users thru firewalls
• Relocation of office and configure office network from scratch
• Supporting company clients for Network, hardware and software issues on call basis
• Client visit once in a month for routine checkup
• Network File sharing creation and backup for the same
• Creating backup up and recovery policies for the clients
• Hardware purchase for the client as per their requirement
• Network printer and scan to computer or scan to e-mail configuration
• Client CCTV maintenance and created access from anywhere thru mobile

• Exchange 2016 Administration
• New account creation, license management in Exchange
• Migration of Lotus Notes account to outlook account
• Complete support for Office 365 applications
• Domino Lotus note Administration
• Creation and maintenance of user Lotus notes e-mail accounts
• Managing User Access Related Requests like shared folder and website accesses which is located Globally
• Oracle user Management
• Managing Oracle Access Request and Responsibilities
• Managing user administration - setup or terminate user Network accounts
• Provide general troubleshooting and maintenance on computer software and Company application
• Support users with software applications such as Microsoft Office 365
• Supporting and maintaining user account information including rights, security and systems groups.
• Troubleshoot Employee VPN, Video conference, network, access and connectivity issue
• Provide high quality service and helpful attitude for all Employees
• Support on 100+ Organization applications
• Responsible for assigned tickets, track to resolution and perform follow-up functions to ensure Resolution.
• Participate in special assignments and projects as requested by management.
• Coordinate with other IT teams to seek and provide solutions.
• Conduct other assignments which assist in carrying out the mission of the IT department.

User administration (setup and maintaining account)
Installing and configuring servers
Installing and configuring application company ERP software’s
Maintaining servers and system
Quickly arrange repair for in occasion of Network or hardware failure
Verify that peripherals are working properly
Monitor and tuning server performance
Create file systems
Install and maintain software
Create a backup and recovery policy
Monitor network communication and VPN
Update system as soon as new version of OS and application software comes out
Implement the policies for the use of the computer system and network
Setup security policies for users firewalls
Ensuring that the network infrastructure is up and running