نجد علي

• Serve as point of contact for sub departments and other divisions with the Division Manager
• Arrange Division Managers schedule, trips and meetings
• Maintaining and organizing filing system
• Monthly reports collection of departments, reports checking and finalizing for CEO review

• Utilizing SAP to document all customers calls
• Participating with companys marketing campaigns for all its sub-brands
• Interacting with other departments and branches to escalate customers issues and resolve it
• Following up all regarding after-sales services to ensure the best experience possible for
customers

• Creating customers warranty claims via Zendesk
• Ensuring customers are using the manual of each item and try troubleshooting
• Interacting with logistics to pick up item until returning it back to customer
• Interacting with service centers and sellers for all regarding the warranty claim