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Najd Ali, Secretary

Najd Ali

Secretary·Nesma United Industries (NUI)

Saudi Arabia

Bachelor's degree, English

Work experience

Total years of experience: 3 years, 8 months

Secretary

January 2025 - Present

Nesma United Industries (NUI)

Khobar, Saudi Arabia

January 2025 - Present

• Serve as point of contact for sub departments and other divisions with the Division Manager
• Arrange Division Managers schedule, trips and meetings
• Maintaining and organizing filing system
• Monthly reports collection of departments, reports checking and finalizing for CEO review
Company industry:
Construction & Building

Customer Service Representative

January 2023 - January 2024

Teleperformance Saudi Company for Telecom

Khobar, Saudi Arabia

January 2023 - January 2024

• Utilizing SAP to document all customers calls
• Participating with companys marketing campaigns for all its sub-brands
• Interacting with other departments and branches to escalate customers issues and resolve it
• Following up all regarding after-sales services to ensure the best experience possible for
customers
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Agent

January 2021 - January 2022

Gulf Customer Experience

Khobar, Saudi Arabia

January 2021 - January 2022

• Creating customers warranty claims via Zendesk
• Ensuring customers are using the manual of each item and try troubleshooting
• Interacting with logistics to pick up item until returning it back to customer
• Interacting with service centers and sellers for all regarding the warranty claim
Company industry:
Call Centers & Customer Care Outsourcing

Education

Imam Abdulrahman bin Faisal University

January 2021

January 2021

Bachelor's degree, English

Saudi Arabia

Skills

Microsoft tools

Expert

MICROSOFT OFFICE

Beginner

Monthly Reporting

Expert

Business Correspondence

Expert

ADVERTISING CAMPAIGNS

Intermediate

CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT

Intermediate

CONTRACT MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

PROJECT MANAGEMENT

Intermediate

SAP APPLICATIONS

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Certified Project Management Associate (CAPM)
Certified Assistant in Project Management
Oct 2024 - Oct 2027