NAJI MAHMOOD

• Spearheaded ERP implementation and enterprise software deployment projects, ensuring seamless integration and functionality.
• Oversaw customer success and technical support operations, enhancing user satisfaction and retention.
• Mentored and supervised a team of 15 technical support and customer service engineers, fostering skill development and collaboration.
• Successfully delivered tailored business solutions to over 150 companies, government entities, and NGOs, driving operational efficiency.
• Coordinated comprehensive project planning, implementation, customer onboarding, training, and post-deployment support, ensuring a smooth transition.
• Designed and recommended customer-specific ERP and business solutions, aligning technology with client needs for optimal performance.

• Oversaw customer support and service delivery operations, ensuring high-quality technical assistance.
• Directed a team of technical specialists in the successful implementation, troubleshooting, and training of customers on complex IT systems.
• Provided support to enterprise clients across diverse sectors, enhancing system performance and user satisfaction.
• Streamlined issue escalation and resolution processes, improving response times and customer experience.
• Leveraged strong problem-solving skills to address technical challenges, contributing to operational efficiency and customer retention.
• Fostered collaboration between cross-functional teams to deliver comprehensive IT solutions and support.

• Installed, configured, and optimized ERP systems to enhance operational efficiency.
• Administered and supported Microsoft SQL Server environments, ensuring data integrity and performance.
• Delivered comprehensive technical training and implementation services, empowering teams with essential skills.
• Diagnosed and resolved complex software, database, and infrastructure issues, improving system reliability and user satisfaction.
• Collaborated with cross-functional teams to streamline processes and enhance IT support services.
• Leveraged problem-solving skills to troubleshoot and implement effective solutions in dynamic environments.

• Leveraged strong communication skills to foster customer relationships, ensuring a seamless transition to technical support roles.
• Analyzed customer needs to identify opportunities for IT solutions, enhancing user satisfaction and operational efficiency.
• Collaborated with cross-functional teams to implement technology-driven solutions, contributing to improved service delivery.
• Utilized problem-solving abilities to address technical issues, ensuring prompt resolution and maintaining high customer retention rates.
• Demonstrated adaptability by transitioning from sales management to a technical support focus, applying analytical skills to support engineering and mechatronics projects.

• Contributed to diverse industrial automation projects, enhancing system efficiency and reliability.
• Collaborated in PLC programming and control system development, improving operational processes.
• Executed comprehensive testing, commissioning, and calibration activities, ensuring optimal performance of automation systems.
• Aided in the design and implementation of control panels, streamlining workflows and enhancing user experience.
• Developed problem-solving skills and technical expertise in mechatronics, preparing for a seamless transition into IT support and engineering roles.
• Engaged in continuous learning to stay updated with the latest technologies and best practices in automation and mechatronics.