ناجي رزق, Project Manager and Senior IT specialist

ناجي رزق

Project Manager and Senior IT specialist

INDEVCO GROUP

البلد
لبنان
التعليم
ماجستير, Masters in International Business Management
الخبرات
19 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :19 years, 0 أشهر

Project Manager and Senior IT specialist في INDEVCO GROUP
  • لبنان
  • أشغل هذه الوظيفة منذ نوفمبر 2008

Infrastructure & Service Management
Overall responsibility for the successful planning, execution, monitoring, control and closure of a project.
Manage, train, and help the development of team members to better support the technologies within the network.
Evaluate and recommend new products to integrate within the company network.
Preparing annual business plans for HO, affiliates and branches.
Experience in organizing, managing, and conducting activities to support development, and maintenance of quality management systems through the implementation of ISO 20000.
IT Service Monitoring / SLA
Elaborating and administering incident management / request fulfillment / problem management, change and knowledge management through implementing CRM.
Building and Maintaining service catalogue and service maps.
Responsible for policies / procedure / user guide in the IT operations & technical support department.
Knowledge Base Management and improvement.
IT Service reporting & KPI measurement to ensure that SLA is met and provide an excellent service thus assuring customers satisfaction.
Implement and manage perimeter security using packet shaper / routers / switches / firewall / IPS
Designing Cisco Unified Communication, LAN, WAN & Security solutions for the HO & Branches
Backup management for different business unit and HO/Disaster Site from a central location using the latest technology (replication, high availability, D2D2T, deduplication)
Implementation and Management of Unified Communications solutions using Cisco (Call Manager and Call Manager Express). Cisco Unity Express messaging systems, and Cisco voice gateways with FXO, FXS, E1 using MGCP and H323.
Managing web filter and internet access policies for the firm.

System Administrator في RPC
  • لبنان
  • يوليو 2006 إلى نوفمبر 2008

- Configure Cisco Routers (2500, 3000, 4000)
- Configure Cisco Switches of different series
- Responsible of the design and implementation of customers network infrastructure
- Implementation of TCP/IP & related Services-DHCP/DNS
- Troubleshoot Windows 2000 Servers and streamlining the user policy.
- Defining Network Topologies, and DNS systems using windows 2000 ISA Server.

Technical engineer في free lance
  • لبنان - بيروت
  • يونيو 2005 إلى سبتمبر 2008

- Ensure the installation, operation, maintenance, performance of Ku-Band Mobile Terminals Antenna Controller, Satellite Acquisition, High Power Amplifier, LNA/LNB FDMA/TDMA modems (satellite modems), ViaSat Linkway Modems Solid State Power Amplifiers, Up-converters, down-converters, Raid Array Servers
- Installing satellite cable stations (analogue and digital signaling) including :
Filtering, modulating, multiplexing, tuning & managing of distribution lines.
- Troubleshoot and resolve any identified circuit or equipment outages or degradation.
- Copper and fiber physical cabling plants.
- Installing: phone central systems, interphones, security and surveillance camera systems.

الخلفية التعليمية

ماجستير, Masters in International Business Management
  • في Lebanese Canadian University
  • يوليو 2012
دبلوم, CISCO Certified Networking Products (CCNP)
  • في New Horizons
  • سبتمبر 2010
دبلوم, Cisco Certified Network Associate (CCNA)
  • في New Horizons
  • سبتمبر 2008
بكالوريوس, Computer and eommunication engineering
  • في Notre Dame University NDU
  • يونيو 2008
الثانوية العامة أو ما يعادلها, general science
  • في College Notre Dame de Louaize
  • يونيو 2002

Specialties & Skills

IT Service Management
Team Leadership
Business Development
Project Management

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
متمرّس
الايطالية
مبتدئ