Project Manager and Senior IT specialist
INDEVCO GROUP
Total years of experience :19 years, 0 Months
Infrastructure & Service Management
Overall responsibility for the successful planning, execution, monitoring, control and closure of a project.
Manage, train, and help the development of team members to better support the technologies within the network.
Evaluate and recommend new products to integrate within the company network.
Preparing annual business plans for HO, affiliates and branches.
Experience in organizing, managing, and conducting activities to support development, and maintenance of quality management systems through the implementation of ISO 20000.
IT Service Monitoring / SLA
Elaborating and administering incident management / request fulfillment / problem management, change and knowledge management through implementing CRM.
Building and Maintaining service catalogue and service maps.
Responsible for policies / procedure / user guide in the IT operations & technical support department.
Knowledge Base Management and improvement.
IT Service reporting & KPI measurement to ensure that SLA is met and provide an excellent service thus assuring customers satisfaction.
Implement and manage perimeter security using packet shaper / routers / switches / firewall / IPS
Designing Cisco Unified Communication, LAN, WAN & Security solutions for the HO & Branches
Backup management for different business unit and HO/Disaster Site from a central location using the latest technology (replication, high availability, D2D2T, deduplication)
Implementation and Management of Unified Communications solutions using Cisco (Call Manager and Call Manager Express). Cisco Unity Express messaging systems, and Cisco voice gateways with FXO, FXS, E1 using MGCP and H323.
Managing web filter and internet access policies for the firm.
- Configure Cisco Routers (2500, 3000, 4000)
- Configure Cisco Switches of different series
- Responsible of the design and implementation of customers network infrastructure
- Implementation of TCP/IP & related Services-DHCP/DNS
- Troubleshoot Windows 2000 Servers and streamlining the user policy.
- Defining Network Topologies, and DNS systems using windows 2000 ISA Server.
- Ensure the installation, operation, maintenance, performance of Ku-Band Mobile Terminals Antenna Controller, Satellite Acquisition, High Power Amplifier, LNA/LNB FDMA/TDMA modems (satellite modems), ViaSat Linkway Modems Solid State Power Amplifiers, Up-converters, down-converters, Raid Array Servers
- Installing satellite cable stations (analogue and digital signaling) including :
Filtering, modulating, multiplexing, tuning & managing of distribution lines.
- Troubleshoot and resolve any identified circuit or equipment outages or degradation.
- Copper and fiber physical cabling plants.
- Installing: phone central systems, interphones, security and surveillance camera systems.