patient administrator/ operator
mediclinic city hospital
Total years of experience :16 years, 4 Months
• Welcoming all the patients in a good manner and wide smile.
• Guide & provide info to the patients.
• Handling all complaints & emergency situations.
• Answering all external and internal calls before third rings using the hospital standard greeting in a polite and friendly tone of voice.
• Taking up messages for the patient.
• Handling all the hospital information and function, and the queries.
• Opening and closing all the telephone extension.
• Clients are welcomed and received according to company procedure
• Patient demographic data and accurate eligibility details collected and entered into system as per Mediclinic Middle East standards
• Patients scheduled according to doctor availability and as per Mediclinic Middle East standards
• Bills, receipts and refunds are generated timely and accurately as per hospital policy
• Cash is collected and remitted
• Cash/credit summary and reports are generated on a daily basis
• Client expectations are met and quality client service principles are maintained
• Patient information confidentiality is maintained
(from 01/11/2010 - today): Receptionist/Tele- operator (MEDICLINIC CITY HOSPITAL) - DUBAI
Duties and Responsibilities: • Welcoming all the patients in a good manner and wide smile.
• Guide & provide info to the patients.
• Handling all complaints & emergency situations.
• Answering all external and internal calls before third rings using the hospital standard greeting in a polite and friendly tone of voice.
• Taking up messages for the patient.
• Handling all the hospital information and function, and the queries.
• Opening and closing all the telephone extension.
2010 (from 25 July to 30/10/2010) Administrator Assistant Concierge: (THE PRIVATE CITY HOSPITAL) - DUBAI
Duties and Responsibilities: • Patient Welcome and Registration: ➢ Act as source of information
➢ Patient appointments and registrations
➢ Co-ordinate with patient for health check up facility
• Doctors appointments: ➢ Patients scheduled according to doctor availability and as per EHL standards
➢ Appointments confirmed with patients 24 hours prior to appointment date
• Reception service: ➢ Messages are taken and delivered to appropriate individuals
➢ Professional telephone etiquette
➢ Packages and mail received and distributed appropriately
• Client satisfaction
➢ Client complaints are resolved
➢ client expectations are met and quality client service principles are maintained
➢ Patient information confidentiality is maintained
2009-2010 (from 13 August to 20 July) Tele-Operator: ( THE ADDRESS DUBAI MALL) - DUBAI
Duties and Responsibilities: • Answering all external and internal calls before third rings using the hotel standard greeting in a polite and friendly tone of voice.
• Responsible for distribution of incoming faxes for guest and to the department heads on exact time.
• Taking up messages for the guest and to the department heads.
• Handling all the hotel information and function, and the queries.
• Programming all wakes up calls for individual guest's in the system and at the same time the reminder on exact time.
• Opening and closing all the telephone extension.
• Handling all emergency situations such as fire and bomb threat
2008 - 2009 (19 September to 4 February) - Receptionist: Intercontinental Dubai Festival City Hotel 5*- DUBAI
Duties and Responsibilities: • Maintained and balance the cash float every end of the shift.
• Make sure that customers are welcomed and greeted
• Make sure that the service stations and counter are fully equipped with necessary condiment
• Directly take customer's order and deliver it precisely on a specified time.
Duties and Responsibilities:
• Maintained and balance the cash float every end of the shift.
• Make sure that customers are welcomed and greeted
• Make sure that the service stations and counter are fully equipped with necessary condiment
• Directly take customer’s order and deliver it precisely on a specified time.
November 16, 2009: certificate from Woods James Consultants course on English for Hospitality Industry
2008-2009: Certificate of achievement the program of Euromed & our center for international Development and hotel recruitment
2006: Diploma in Higher Technician Hospitality and Tourism Management
2002/2003: training in the Recovery section
2003 (from June to August) Club Med Tunisia - Control F&B Duties and Responsibilities: • Prepare daily cash sales report • Responsible of handling the billing documents from the supplier
July 2001: obtained a Baccalaureate in Experimental Science Trainings: