Total Years of Experience: 24 Years, 1 Months
January 2007
To Present
Shift Supervisor
at M. H. Alshaya Company
Location :
Kuwait - Al Kuwait
• Handling the shift, managing the staff break.
• To insure having smooth operation in the shift
• Handling customer compliant
• Helping management team doing monthly inventory
• Delivering customer service satisfaction all of the time
• Doing ordering and receiving of all stocks in the store
• Doing expiry tracking, always following up to the new staff how to make
• Beverage up to Starbucks standard
• Monitor partner performance through behavior observation
• Give effective feedback for both reinforcing and changing behavior
• To insure having smooth operation in the shift
• Handling customer compliant
• Helping management team doing monthly inventory
• Delivering customer service satisfaction all of the time
• Doing ordering and receiving of all stocks in the store
• Doing expiry tracking, always following up to the new staff how to make
• Beverage up to Starbucks standard
• Monitor partner performance through behavior observation
• Give effective feedback for both reinforcing and changing behavior
April 2007
To January 2011
Barista / Cashier
at Starbucks Coffee
Location :
Kuwait - Al Kuwait
Starbucks Coffee (M. H. Alshaya Company, Kuwait)
Position: Barista / Cashier (April 2007-2011)
Key Responsibilities:
• Delivers excellent customer service to all customers by
Acting with a "customer comes first" attitude and connecting with the customer.
• Prepares beverage up to Starbucks standard and ensures serving quality beverage all the time. Follows health, safety and sanitation guidelines for all products.
• Follows standards for displaying merchandise,
• Monitoring expiry tracking every week.
• Always friendly to each and every customer, self motivated
• Responsible for store cleanliness and maintaining good environment inside the store.
• Follow cash handling procedures and till point policies.
• As a Barista, drives coffee beans and merchandise sales through people coffee connection, active coffee sampling, coffee seminars, as well as retail merchandise demonstrations.
• As a Learning Coach, Trains partners and provide a timely specific feedback on Starbucks Coffee Company's operating standard practice, history and culture.
• Maintaining good score in Shoppie.
Position: Barista / Cashier (April 2007-2011)
Key Responsibilities:
• Delivers excellent customer service to all customers by
Acting with a "customer comes first" attitude and connecting with the customer.
• Prepares beverage up to Starbucks standard and ensures serving quality beverage all the time. Follows health, safety and sanitation guidelines for all products.
• Follows standards for displaying merchandise,
• Monitoring expiry tracking every week.
• Always friendly to each and every customer, self motivated
• Responsible for store cleanliness and maintaining good environment inside the store.
• Follow cash handling procedures and till point policies.
• As a Barista, drives coffee beans and merchandise sales through people coffee connection, active coffee sampling, coffee seminars, as well as retail merchandise demonstrations.
• As a Learning Coach, Trains partners and provide a timely specific feedback on Starbucks Coffee Company's operating standard practice, history and culture.
• Maintaining good score in Shoppie.
April 2009
To April 2009
In Store Learning Coach
at Training Program
Location :
Kuwait - Al Kuwait
• In Store Learning Coach Training Program
M. H. Alshaya Company, Kuwait April 2009
Certificate of achievement in store learning coach.
M. H. Alshaya Company, Kuwait April 2009
Certificate of achievement in store learning coach.
September 2007
To September 2007
Barista Training Program
at M. H. Alshaya Company
Location :
Kuwait - Al Kuwait
• Barista Training Program
M. H. Alshaya Company, Kuwait September 2007
Achievements
M. H. Alshaya Company, Kuwait
• Recognition for my untiring efforts and my contribution
Towards achieving remarkable sales overcoming the challenges.
• Certificate of recognition at
M. H. Alshaya Company, Kuwait September 2007
Achievements
M. H. Alshaya Company, Kuwait
• Recognition for my untiring efforts and my contribution
Towards achieving remarkable sales overcoming the challenges.
• Certificate of recognition at
January 2006
To January 2007
Office Assistant
at Multi -Gate Korea Shipping Company (BURMA)
Location :
Myanmar
Multi -Gate Korea Shipping Company (BURMA) 2006-2007
Position: Office staff
• Receiving documents from the crews.
• Processed crews documents for the vessels.
• DHL services
Position: Office staff
• Receiving documents from the crews.
• Processed crews documents for the vessels.
• DHL services
January 2005
To January 2006
Assistant Merchandiser
at Giordano (Burma)
Location :
Myanmar
Giordano (Burma) 2005-2006
Position: Assistant Merchandiser
• A well established and expanding in retail group as an Assistant Merchandiser
• Involved in merchandise planning, demand forecasting and allocation.
• A proper level of stock maintained
• Displayed appropriated with signage and favorable shelf placement
Position: Assistant Merchandiser
• A well established and expanding in retail group as an Assistant Merchandiser
• Involved in merchandise planning, demand forecasting and allocation.
• A proper level of stock maintained
• Displayed appropriated with signage and favorable shelf placement
January 2005
To December 2005
Office management
at BURMA
Location :
Myanmar
Business & Commercial Studies MCC (BURMA) 2005
• Office management
• English for business
• Book keeping
• General commercial knowledge
• Computerized Accounting (ACCPAC)
• Computer Application (Windows)
Computer Literacy: 2001
• MS Windows and Microsoft Word
• Microsoft Excel
• Junior management and office staff training
• Computer basic information technology Burma
• Internet
• Office management
• English for business
• Book keeping
• General commercial knowledge
• Computerized Accounting (ACCPAC)
• Computer Application (Windows)
Computer Literacy: 2001
• MS Windows and Microsoft Word
• Microsoft Excel
• Junior management and office staff training
• Computer basic information technology Burma
• Internet
April 2000
To April 2005
supervisor
at L'oreal Cosmetics
Location :
Myanmar
• Achieved sales objectives on a regular basics,
• Researched and recommended new business opportunities with in the territory.
• Increased customer retention level retention level with in highly competitive markets.
• Researched and recommended new business opportunities with in the territory.
• Increased customer retention level retention level with in highly competitive markets.
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