Total Years of Experience: 15 Years, 0 Months
September 2015
To September 2018
Marketing and administrative coordinator
at Business Motion
Location :
Lebanon - Beirut
• General marketing activities which include Social Media marketing, Email Marketing, and Content Marketing.
• General administrative activities which include planning and organizing meetings, maintaining the office by ensuring the efficient day-to-day operations, maintaining company’s databases, preparing letters, reports and client quotations, and supporting the work of management and other staff.
• Prepare video production pre service questionnaires, do extensive research about the clients, prepare drafts for the video scripts, and manage the whole video production process from beginning to handing the final project to the client.
• General administrative activities which include planning and organizing meetings, maintaining the office by ensuring the efficient day-to-day operations, maintaining company’s databases, preparing letters, reports and client quotations, and supporting the work of management and other staff.
• Prepare video production pre service questionnaires, do extensive research about the clients, prepare drafts for the video scripts, and manage the whole video production process from beginning to handing the final project to the client.
February 2011
To February 2014
Control Center Operator
at Global Risk Group
Location :
Lebanon
• Follow up on worldwide news and send on the spot alert news to travelers around the world.
• Prepare informative reports on security threats and travel disturbances.
• Operate the control center by answering phone calls from clients and providing security advice and support to them.
• Prepare informative reports on security threats and travel disturbances.
• Operate the control center by answering phone calls from clients and providing security advice and support to them.
August 2010
To June 2012
Part Time mystery shopper
at M Shopper
Location :
Lebanon - Beirut
• Do scheduled visits to selected restaurants of the client companies to dine and check on the service, cleanliness, food, employees…
• Provide detailed reports and feedback about my dining experience to M Shopper.
• Provide detailed reports and feedback about my dining experience to M Shopper.
January 2010
To July 2010
Client Service Representative
at Regus
Location :
Other
• Provide exceptional and professional service to existing and potential clients in order to increase client retention within the center.
• Ensure the general keep up and appearance of the Regus center according to standards and assist marketing and sales to generate customer service revenue.
• Ensure the general keep up and appearance of the Regus center according to standards and assist marketing and sales to generate customer service revenue.
December 2006
To December 2009
Cabin Crew
at Emirates Airline
Location :
Other
• Ensure the well being, comfort and safety of all passengers and render first aid when necessary.
• Attend customers' needs and provide a high level of customer service so that they will have a pleasant flight.
• Ensure that the aircraft is secured for take off and landing and deal with all customer complaints.
• Attend customers' needs and provide a high level of customer service so that they will have a pleasant flight.
• Ensure that the aircraft is secured for take off and landing and deal with all customer complaints.
January 2003
To July 2006
Hostess
at La Piazza
Location :
Lebanon
• Ensure the customers are greeted, seated and served.
• Ensure that customers enjoy an excellent experience at the restaurant.
• Supervise and coordinate the activities of the team to provide fast and courteous services to customers.
• Schedule reservations, greet guests, escort them to tables, provide menus, assist the team and adjust any customer complaints.
• Ensure that customers enjoy an excellent experience at the restaurant.
• Supervise and coordinate the activities of the team to provide fast and courteous services to customers.
• Schedule reservations, greet guests, escort them to tables, provide menus, assist the team and adjust any customer complaints.
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