Marketing and administrative coordinator
Business Motion
Total years of experience :13 years, 11 Months
• General marketing activities which include Social Media marketing, Email Marketing, and Content Marketing.
• General administrative activities which include planning and organizing meetings, maintaining the office by ensuring the efficient day-to-day operations, maintaining company’s databases, preparing letters, reports and client quotations, and supporting the work of management and other staff.
• Prepare video production pre service questionnaires, do extensive research about the clients, prepare drafts for the video scripts, and manage the whole video production process from beginning to handing the final project to the client.
• Follow up on worldwide news and send on the spot alert news to travelers around the world.
• Prepare informative reports on security threats and travel disturbances.
• Operate the control center by answering phone calls from clients and providing security advice and support to them.
• Do scheduled visits to selected restaurants of the client companies to dine and check on the service, cleanliness, food, employees…
• Provide detailed reports and feedback about my dining experience to M Shopper.
• Provide exceptional and professional service to existing and potential clients in order to increase client retention within the center.
• Ensure the general keep up and appearance of the Regus center according to standards and assist marketing and sales to generate customer service revenue.
• Ensure the well being, comfort and safety of all passengers and render first aid when necessary.
• Attend customers' needs and provide a high level of customer service so that they will have a pleasant flight.
• Ensure that the aircraft is secured for take off and landing and deal with all customer complaints.
• Ensure the customers are greeted, seated and served.
• Ensure that customers enjoy an excellent experience at the restaurant.
• Supervise and coordinate the activities of the team to provide fast and courteous services to customers.
• Schedule reservations, greet guests, escort them to tables, provide menus, assist the team and adjust any customer complaints.