Vodafone Egypt
مجموع سنوات الخبرة :8 years, 7 أشهر
rebranded to Vodafone Egypt. Since 2007, Vodafone Egypt's shareholders structure consisted of
Vodafone Group with 54.93%; Telecom Egypt with 44.94% and a minority free float of 0.13%.
2006 witnessed another important step as Vodafone Egypt launched its off-shore operations under the name of Vodafone International Services. This subsidiary is dedicated to outsourcing business
processes and IT services for Vodafone operators and beyond. Both its Business Process
Outsourcing & Information Technology Outsourcing business units have seen success year after year with over 2, 200 employees who collectively speak ten different languages to provide world
class customer and technical support for customers in 80 countries.
To complement its wide set of voice and mobile internet services, Vodafone Egypt completed a full
acquisition of Raya Telecom in June 2007; a step that complemented Vodafone's mobile
communications capabilities with Raya's expertise in fixed-line data communication and corporate
solutions.
Expanding its service offerings further, Vodafone acquired Sarmady in 2008; a company established in 2001 and has grown ever since to dominate some of Egypt's most popular internet content and services, both fixed and mobile. Sarmady became the digital arm delivering Vodafone internet
experience in Egypt; putting Vodafone Egypt on the forefront of data innovation in the market.
Job description: o Working as a telesales agent at Vodafone Collects information required about the account and establishes account profile.
o Calls and maintains corporate accounts on professional basis.
o Captures maximum business opportunities available in the market to increase the business
scale.
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Barclays Bank
From1/1/2008 till 31/5/2013
Position: Relationship Manager
Bank Profile: Barclays is a major global financial services provider engaged in retail and commercial banking, credit cards,
investment banking, wealth management and investment management services, with an extensive
international presence in Europe, the USA, Africa and Asia.
With over 300 years of history and expertise in banking, we credit our success over the centuries to the
strength of our customer and client relationships and our pioneering spirit.
In Egypt, Barclays has a long history of world class financial servicing in Egypt, having been strongly present
in the Egyptian market since 1864. Barclays re-entered Egypt 30 years ago as a joint venture company with
Banque du Caire with Barclays PLC increasing its shareholding equity to 60% by 1999. In March 2004,
Barclays acquired 100% ownership of the business and continued since then as an engine of growth through
realization of its horizontal and vertical expansion plans. Barclays has a wide network of 54 branches all over
Egypt. Almost 60% of Barclays Egypt branches are in three major governorates which are Cairo, Giza and
Alexandria.
Job description:
o Drive and deliver exceptional sales performance by identifying and meeting customer needs.
o Own and manage customer queries and complaints by taking ownership and resolving in a timely
manner.
o Own and manage personal portfolio & sales targets to contribute towards the outlet sales
objectives.
o Conduct sales calls meetings with potential clients and attend to client meetings to present bank
products to enhance sales.
o Deliver world class customer service practices and ensure adherence to Barclays Service
standards
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VODAFONE
Drive and deliver exceptional sales performance by identifying and meeting customer needs.
Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
Own and manage personal portfolio & sales targets to contribute towards the outlet sales objectives.
Conduct sales calls meetings with potential clients and attend to client meetings to present bank products to enhance sales.
Deliver world class customer service practices and ensure adherence to Barclays Service standards
From17/10/2005 till 30/12/2007
Position: Tele Sales
Company Profile: In1998, Vodafone Egypt (Ex Misrfone Telecommunication Company/Click GSM) entered the
Egyptian telecom market as the second operator; a consortium between Vodafone international, Air
Touch, and local/ international partners. In 1999, Vodafone Group acquired Air Touch share and in 2002, it acquired International Partner VIVENDI France share. In January 2002, Click GSM was
Working as a telesales agent at Vodafone Collects information required about the account and establishes account profile.
Calls and maintains corporate accounts on professional basis.
Captures maximum business opportunities available in the market to increase the business scale.
o L'ecole de la Sainte famille Français ( Primary, Preparatory, & Secondary) Graduation Year: 2002 o Faculty of arts department Greek and Latin Cairo university