Nancy Elwany,

Nancy Elwany

Vodafone Egypt

Location
Kuwait - Hawali
Education
Bachelor's degree, Arts
Experience
8 years, 7 Months

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Work Experience

Total years of experience :8 years, 7 Months

at Vodafone Egypt
  • India
  • January 2007 to April 2014

rebranded to Vodafone Egypt. Since 2007, Vodafone Egypt's shareholders structure consisted of
Vodafone Group with 54.93%; Telecom Egypt with 44.94% and a minority free float of 0.13%.
2006 witnessed another important step as Vodafone Egypt launched its off-shore operations under the name of Vodafone International Services. This subsidiary is dedicated to outsourcing business
processes and IT services for Vodafone operators and beyond. Both its Business Process
Outsourcing & Information Technology Outsourcing business units have seen success year after year with over 2, 200 employees who collectively speak ten different languages to provide world
class customer and technical support for customers in 80 countries.
To complement its wide set of voice and mobile internet services, Vodafone Egypt completed a full
acquisition of Raya Telecom in June 2007; a step that complemented Vodafone's mobile
communications capabilities with Raya's expertise in fixed-line data communication and corporate
solutions.
Expanding its service offerings further, Vodafone acquired Sarmady in 2008; a company established in 2001 and has grown ever since to dominate some of Egypt's most popular internet content and services, both fixed and mobile. Sarmady became the digital arm delivering Vodafone internet
experience in Egypt; putting Vodafone Egypt on the forefront of data innovation in the market.
Job description: o Working as a telesales agent at Vodafone Collects information required about the account and establishes account profile.
o Calls and maintains corporate accounts on professional basis.
o Captures maximum business opportunities available in the market to increase the business
scale.


. 3/44

Relationship Manager at Barclays Bank
  • United Arab Emirates
  • January 2008 to May 2013

Barclays Bank
From1/1/2008 till 31/5/2013
Position: Relationship Manager

Bank Profile: Barclays is a major global financial services provider engaged in retail and commercial banking, credit cards,

investment banking, wealth management and investment management services, with an extensive

international presence in Europe, the USA, Africa and Asia.


With over 300 years of history and expertise in banking, we credit our success over the centuries to the

strength of our customer and client relationships and our pioneering spirit.


In Egypt, Barclays has a long history of world class financial servicing in Egypt, having been strongly present

in the Egyptian market since 1864. Barclays re-entered Egypt 30 years ago as a joint venture company with

Banque du Caire with Barclays PLC increasing its shareholding equity to 60% by 1999. In March 2004,

Barclays acquired 100% ownership of the business and continued since then as an engine of growth through

realization of its horizontal and vertical expansion plans. Barclays has a wide network of 54 branches all over

Egypt. Almost 60% of Barclays Egypt branches are in three major governorates which are Cairo, Giza and

Alexandria.

Job description:
o Drive and deliver exceptional sales performance by identifying and meeting customer needs.
o Own and manage customer queries and complaints by taking ownership and resolving in a timely
manner.
o Own and manage personal portfolio & sales targets to contribute towards the outlet sales
objectives.
o Conduct sales calls meetings with potential clients and attend to client meetings to present bank
products to enhance sales.
o Deliver world class customer service practices and ensure adherence to Barclays Service
standards


. 2/44
VODAFONE

relationship manager at barclays
  • Egypt - Cairo
  • January 2008 to May 2013

Drive and deliver exceptional sales performance by identifying and meeting customer needs.
Own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
Own and manage personal portfolio & sales targets to contribute towards the outlet sales objectives.
Conduct sales calls meetings with potential clients and attend to client meetings to present bank products to enhance sales.
Deliver world class customer service practices and ensure adherence to Barclays Service standards

Tele Sales at Vodafone
  • United Kingdom
  • October 2005 to December 2007

From17/10/2005 till 30/12/2007
Position: Tele Sales
Company Profile: In1998, Vodafone Egypt (Ex Misrfone Telecommunication Company/Click GSM) entered the
Egyptian telecom market as the second operator; a consortium between Vodafone international, Air
Touch, and local/ international partners. In 1999, Vodafone Group acquired Air Touch share and in 2002, it acquired International Partner VIVENDI France share. In January 2002, Click GSM was

Telesales agent at vodafone,
  • Egypt - Cairo
  • October 2005 to December 2007

Working as a telesales agent at Vodafone Collects information required about the account and establishes account profile.
Calls and maintains corporate accounts on professional basis.
Captures maximum business opportunities available in the market to increase the business scale.

Education

Bachelor's degree, Arts
  • at Cairo Universty
  • July 2006
High school or equivalent, Greek and Latin
  • at o L'ecole de la Sainte famille Français
  • January 2002

o L'ecole de la Sainte famille Français ( Primary, Preparatory, & Secondary) Graduation Year: 2002 o Faculty of arts department Greek and Latin Cairo university

Specialties & Skills

CORPORATE ACCOUNTS
INCREASE
OPERATIONS
SOLUTIONS
TECHNICAL SUPPORT
TELECOM
TELESALES
Microsoft Office

Languages

Arabic
Expert
English
Expert
French
Expert
Greek
Expert
Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Time Management (Training)
Training Institute:
barclays
Date Attended:
June 2008
World Class Customer Service (Training)
Training Institute:
barclays
Date Attended:
January 2008
General ENGLISH Program (Training)
Training Institute:
The British Council in Cairo
Date Attended:
January 2009
Sales & Marketing training , Selling Skills , Essential Selling Skills (Training)
Training Institute:
Vodafone
Date Attended:
January 2005

Hobbies

  • Reading