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Nancy Al Kalach, Senior Salesforce Developer

Nancy Al Kalach

Senior Salesforce Developer·Illumina

United States

Master's degree, Computer Software Engineering

Work experience

Total years of experience: 5 years, 5 months

Senior Salesforce Developer

January 2023 - Present

Illumina

South San Francisco, United States Remote

January 2023 - Present

• Architected and implemented Salesforce Field Service and ServiceMax solutions to manage
work orders, parts orders, shipments, and installed products, improving technician
efficiency and field operations globally.
• Designed enterprise-grade Apex frameworks and LWC components using design patterns
(Trigger Handlers, Service Layers), improving code maintainability and reducing defects by
~25%.
• Led ERP/logistics integrations via REST/SOAP APIs, cutting sync failures by 30%.
• Optimized ServiceMax workflows, reducing technician troubleshooting time by 15% and
improving resolution rates.
• Mentored 3 junior developers and defined coding standards, improving team velocity and
onboarding.

Company industry:
Biotechnology

Salesforce Developer

January 2022 - December 2022

CRMantra

South San Francisco, United States Remote

January 2022 - December 2022

• Delivered Salesforce customizations (Apex, LWC, Flows) for an energy sector client, enabling
seamless order management and service processes.
• Implemented Salesforce Industries Order Management and MACD flows, improving order
accuracy by 20%.
• Refactored legacy codebase, reducing technical debt and cutting deployment-related
defects by ~30%.

Company industry:
IT Services

Junior Salesforce Developer

January 2021 - December 2021

EI Technologies MENA

Beirut, Lebanon Hybrid

January 2021 - December 2021

• Built LWC and Visualforce UIs for biometric device client, improving agent productivity and
user experience.
• Automated workflows with Flows and Apex triggers, reducing process execution times by
40%.
• Integrated third-party platforms via MuleSoft APIs and Apex callouts, ensuring secure,
reliable data exchange across multiple systems.
• Developed real-time integrations using Platform Events and REST APIs, enabling seamless
cross-system communication.

Company industry:
IT Services

Education

International Technological University

April 2023

April 2023

Master's degree, Computer Software Engineering

United States

Lebanese American University

August 2019

August 2019

Bachelor's degree, Industrial Engineering

Lebanon

Skills

APACHE APEX
Intermediate
APACHE APEX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA INTEGRITY
Intermediate
DATA INTEGRITY
Intermediate
DATA MODELING
Intermediate
DATA MODELING
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
LIGHTNING WEB COMPONENTS
Intermediate
LIGHTNING WEB COMPONENTS
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
SCALABILITY
Intermediate
SCALABILITY
Intermediate
SERVICEMAX
Intermediate
SERVICEMAX
Intermediate

Training and Certifications

Certifications
Professional Scrum Master I
MuleSoft Certified Developer (MCD-Level 1)
ServiceMax Administrator
Salesforce Industries CPQ Developer
Salesforce AI Associate
Salesforce Agentforce Specialist
Salesforce OmniStudio Developer
Salesforce Platform App Builder
Salesforce Platform Developer I
Salesforce Platform Developer II