نانسي مرسي

• Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
• Calculate budgets and ensure they are adhered to.
• Book talent, including musicians, bands, and disc jockeys.
• Select chefs or catering companies to prepare food for the event.
• Sample food and select dishes for menus.
• Visit venue to plan layout of seating and decorations.
• Schedule speakers, vendors, and participants.
• Coordinate and monitor event timelines and ensure deadlines are met.
• Initiates, coordinates and/or participates in all efforts to publicize the event.
• Edit and design promotional materials.
• Prepare presentations.
• Develop and oversee fundraising events.
• Negotiate and secure event space.
• Secure sponsorships.
• Work with printer and designer to develop event invitations.
• Create invitee list.
• Send out invitations and manage RSVP list.
• Hire staff to manage the event, including bouncers and security personnel.
• Manage correspondence.
• Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.

• Develop pricing strategies, balancing firm objectives and customer satisfaction.
• Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and mark-up factors.
• Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections.
• Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
• Direct the hiring, training, and performance evaluations of marketing and sales staff and oversee their daily activities.
• Negotiate contracts with vendors and distributors to manage product distribution, establishing distribution networks and developing distribution strategies.
• Consult with product development personnel on product specifications such as design, color, and packaging.
• Compile lists describing product or service offerings.
• Use sales forecasting and strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.

Provide a vital link between clients and candidates. Demanding and diverse and involves:
• using sales, business development, marketing techniques and networking to attract business from client companies;
• visiting clients to build and develop relationships;
• developing a good understanding of client companies, their industry, what they do, plus their work culture and environment;
• advertising vacancies by drafting and placing adverts in a range of media, for example, newspapers, websites, magazines;
• using social media to advertise positions, attract candidates and build relationships with candidates and employers;
• Headhunting - identifying and approaching suitable candidates who may already be in work;
• using candidate databases to match the right person to the client's vacancy;
• receiving and reviewing applications, managing interviews, and tests and creating a shortlist of candidates for the client;
• requesting references and checking the suitability of applicants before submitting their details to the client;
• briefing the candidate about the responsibilities, salary, and benefits of the job in question;
• preparing CVs and correspondence to forward to clients regarding of suitable applicants;
• organizing interviews for candidates as requested by the client;
• informing candidates about the results of their interviews;
• negotiating pay and salary rates and finalizing arrangements between client and candidates;
• offering advice to both clients and candidates on pay rates, training and career progression;
• working towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated;
• Reviewing recruitment policies to ensure the effectiveness of selection techniques and recruitment programmers.

Responsible for managing the sales team, developing a business plan covering sales, revenue, and expense controls, the meeting agreed targets.
• Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
• Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, cyclical sales meetings, sales newsletters and electronic bulletins.
• Manage daily account activities coordinate with the sales team, Manage front-end operations to ensure friendly and efficient transactions.
• Supervise, coach and monitor our sales team, organize regular team meetings, personal development meetings
• Responsible for generating new customers that are interesting in buying new printing equipment to their press’s
• Prepare customer’s quotation.
• Follow up with customers regarding their needs and if the offer that we sent suits it.
• Have a discussion about the quotation that we send to our customers with our sales team.
• Responsible for another sales campaign (spare parts) from A to Z.
• Conducting training for our customer care team (working on their soft skills and the follow-up techniques).
• Responsible for our social media campaigns since we did not have any than a website so my aim is to generate new customers through the social media and get more people to know about us through our (Facebook, twitter, LinkedIn, others)
• Follow up customer’s payments and shipments and make sure it is done correctly.
• Preparing our company’s catalogs.
• Handle any issues or complaints that we get from our customers.
• Work hand in hand with the director manager to grow the KSA campaign since it is a new one.
• Responsible for the shooting emails campaign for the company’s updates.
• Responsible of the fun activities for the company.

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Supervise, coach and monitor a team of Customer Service Advisers, organize regular team meetings
• To ensure that the team follows established procedures for each service request, including logging, processing, and progress chasing inquiries, adhering to agreed Key Performance Indicators, Service Level Agreements, and quality
• Ensure that customer service officer achieve the required performance targets and standards in accordance with the business plan. Monitor and report progress and performance, provide feedback and take appropriate corrective action. Ensure that personal targets and deadlines are met.
• Motivate, develop, coach, train, induct and formally appraise employees to set performance standards, recognize achievement and deal with performance issues
• Handling complaints (from both staff and customers)
• Assisted and advised customers about the usage and benefits of organization’s products or services.
• Communicated with the user or the customer to take their valuable feedbacks and suggestions for improvement in the products/services.
• To lead by example and keep my knowledge up to date by regularly going back to the floor and taking calls.
• Solved all the major and escalated customer problems/queries that the subordinates were not able to solve earlier.
• Exceed targeted results in customer retention, client expectations, sales, support service as well as other customer service goals.

• Coaching, inspiring and motivating a sales team.
• Ensuring the team meets the sales targets.
• Sales training, development, and performance management.
• A good understanding of the market dynamics in the respective sector.
• Developing sales strategies to guarantee success and growth.
• Developing and maintaining customer relationships
• Disciplined use of CRM system, communication and customer management.
• Handling customer complaints and enquiries.
• Monitoring random calls for quality assurance.
• Forecasting and analysing sales data.
• Regular reporting of KPI’s to directors
• Keeping to targets and managing KPI’s

Sale products over the phone to USA, UK, and other countries

Handling the office agenda and appointments / proficiency in handling and preparation of office correspondences (in - out) / supervise organizing committee meetings and conferences / competency in handling office bookkeeping and petty cash / ability for establishing and following up filing system / managing all office reservations (Hotels, Airlines, etc….) / responsible for the minutes of the meetings / assisting the sales department and organize sales teams / getting Data’s and information



Responsible for organizing all of the administrative activities;
• Facilitate the smooth running of the office;
• Manage incoming & outgoing communication;
• Organize internal & external meetings;• Plan events and make travel preparations of the Chairman office