Front Office Executive
NMC Hospital
مجموع سنوات الخبرة :2 years, 1 أشهر
• Greets and directs patients and visitors for the entire facility and always provide friendly and courteous services • Answer inquiries and assist patients in filling up the documents. • Ensure availability of treatment needed for the patient, file and retrieve • Make appropriate and scheduled appointments for the patients • Reaching out to patients about their appointments and doing regular follow up • Promptly resolve minor issues and inform manager or nursing supervisor of any significant patient and visitor complaints • Obtaining insurance information and verifying eligibility and benefits • Properly identifies the patient to ensure medical record numbers are not duplicated • Reviewing all the information entered in the system, verifies all information with the patients at time of registration, corrects any errors identified • Handling billing/payment records • Reviewing insurance policies and maintaining financial records • Recording and collecting patient charges • Accurately completes the registration process for any procedures/admission s outlined by the department's policy and answers questions regarding the facility and its services • Secured and verified patient's signatures on registration forms
Organizing meetings and managing databases
• Booking transport and accommodation
• Organizing company events or conferences
• Ordering stationery and furniture
• Dealing with correspondence, complaints and queries
• Preparing letters, presentations and reports
• Supervising and monitoring the work of administrative staff
• Managing office budgets
• Liaising with staff, suppliers and clients
• Implementing and maintaining procedures/office administrative systems
• Delegating tasks to junior employees
• Organizing induction programs for new employees
• Ensuring that health and safety policies are up to date
• Attending meetings with
Asking questions to understand customer requirements
• Take and process orders in an accurate manners
• Contact potential to inform them about the product
• Negotiate sales and address any concerns of potential customers
• Engage potential customers dialogue that opens opportunities
4- Training at EGYPT AIR (Training Center ) at the airport (
Faculty of Arts tour guidance department, English • section