Team Member
Netxcell Limited
Total years of experience :17 years, 6 Months
SCAMPI V1.3
CMMI-DEV v1.3
Quadratic DEV3
SCAMPI V1.3
CMMI-DEV v1.3
Ojas Technologies Sep18 ScampiA
SCAMPI V1.3
CMMI-DEV v1.3
Timelines and execution for project development
• Coordinate with testing and deployment team informing the project delivery date to the client
• Verify the process areas. Policies are implemented properly or not.
• Verify the Change request and confirm
• Monitor the incident and arranging for the prevention
• Internal appraisal team member for CMMI
• Internal Quality audit team member
Major Projects Involved:
•SIP Dialer (Airtel Tamilnadu)
•SMS Gateway (Aircel Delhi)
•Online passenger reservation system (APSRTC)
•OBD, IVR, Insta alert, USSD, SMS (Idea)
CMMI APRAISALS
S.L.No
Appraisal Name
Appraisal Method
Pre Sales-Technical- Delivery)
Responsibilities:
•Implement the quality process Organisation level
•Verify the Risk management, CSR reports, Audit plan, Change management system
•Maintain the known error database system (KNEDB)
•Verify and implement the ISMS policy and standards
•Coordinate with sales team and understand the project Coordinate with vendor and purchase team procuring for the Hardware (Project Plan)
•Project plan and design, Assign team for the project, Timelines and execution for project development (Project Monitoring and control, Measurement analysis)
•Coordinate with testing, delivery team informing the project delivery date to the client
•Maintaining all IVR and VAS nodes
•Installation and maintaining of ACD, Voicemail, Logger
•Testing and troubleshoot for IVR applications
•Testing and troubleshoot for Signalling applications
•Testing and troubleshoot for Voicemail, Voice logger applications
•Implementing Contact centre solutions (ACD, IVR, Dialer, Voicemail, Logger, Dial plan configuration)
•Server configuration
•OS installation and configuration for IVR applications
•RCA and KEDB updating
•CI maintaining
•Day to Day operations
•License maintaining (Updation/Renewal/New) for all licensed applications
•Infrastructure arrangements
•Patches updates for all Internal and external servers, Antivirus updating for all the internal and external servers
•Firewall maintaining, Checkpoint VPN configuration. Router L3 Switch configuration
•Spam box maintenance, ADC, BDC maintenance, Exchange server maintenance
•Configuring the routing in VPN
•Supplier follow-ups for AMC and renewals
•Allotting team for the Installation, Vendor negations for H/W
•Client coordination for change/ new orders
•Check the process areas (Incident, Change request, Risk Management)
•Internal Quality audit team member
Highlights:
Plan and design IVR server, ACD, Voicemail, Logger Implementation
Resources allocation, Vendor evolution, budgeting for the Implementation, Trouble shoots (incident and known error)
Customer relationship
Major Projects Involved:-
•ATI signalling solution (Airtel, Docomo) - SS7 MAP
•INSTA ALERT (IDEA) - SS7 MAP (MM event reporting MAP V3 MESSAGE)
•PACK ADJUSTMENT, BALANCE CHECK (IDEA)- IN
•OBD solutions (All Operators) - SS7, ISDN
•Avaya, Alcatel, Siemens, NEC (Voicemail Installation, Logger Installation) (ICICI, HDFC)
•SIP OBD, IVR (ZTE BSNL, Airtel, MTNL)
•Missed call Alert (Idea)
•Voice SMS
•Audio conference bridge solution (Geroge Institue, BSNL)
•IVR (All operators)- SS7, ISDN
•USSD Gateway (Idea)
•3g (BSNL)
•Enterprise SIP solution (Tysync, STC)
•OBD (BSNL south zone, West Zone ) Integrate with IN, B&CSS,
•Pre call Announcement (Idea)
•Reverse Missed Call Alert
•Loger solution (Microsft, radisent, ITC hotels)
•Contactenter solutions (Fernandos hospital, Rediff, Indian immunalagiocal)
•Mobile app application for tacking information of vehicle and update (NEO logistics)
•Mobile application patient detail updation (Geroge institute)
Others Projects Handled:
•Call Centre Solution for Operator
•Railway Enquiry System
•Contact Centre Solution for BSNL, DSPML & Railtel
•Complaint Booking System (198) - BSNL
•Payment Remainder System - BSNL
•Meter Reading System - BSNL
•Bill Enquiry System - MTNL
•Changed Number Announcement System (1951) - MTNL
•PNR Enquiry System
•Online Train Running Information System
•Trunk booking system
•Voicemail
•Callogger
Highlights:
•Steered the IVR / Contact Centre Projects and handled the development of applications for reference
•Handling resource allocations and setting up of communication channels across the various horizons of the organization structure.
•Pivotal in deployment of the India’s Largest Dialler solution of 2880 port for Reliance
•Played a stellar role in the implementation of the Voice Logger Solution for Railtel Call Centre.
•Responsible for design, development & implementation activities and Customer interaction.
•Handled Installation commissioning, UAT in BSNL (IVRS system)
•Handled Installation commissioning, UAT in Railways (PNR Enquiry system, NTES, Platform Announcement system)
•Honoured with the Long Service Recognition 2007 Award