Product Support Manager/Workshop Manager
Yusuf Bin Ahmed Kanoo Pvt Ltd (Hyster, Grove, Perkins and Compair dealer in Saudi Arabia)
مجموع سنوات الخبرة :29 years, 5 أشهر
DUTIES :
HEADING THE TOTAL AFTER MARKET OPERATION OF THE KANOO MACHINERY (CENTRAL PROVINCE) .
* MONITORING AND CONTROLLING SERVICE REVENUE JOBS &
SERVICE OPERATIONS FUNCTIONS.
* ATTENDING TO CUSTOMER INQUIRIES AND COMPLAINS.
* LIAISING WITH THE PRINCIPLES ON TECHNICAL AND OPERATION RELATED ISSUES.
* PREPARING MARKETING, ADVERTISING AND PROMOTIONAL PLANS for SERVICE DEPARTMENT AND THE PARTS DEPARTMENT.
* PARTS MANAGER AND SERVICE MANAGER DIRECTLY REPORTS TO THE ABOVE POSITION.
PRODUCTS & SERVICES HANDLED:
PERKINS, HYSTER, GROVE, COMPAIR, SNORKEL, UPRIGHT, HIAB. AUSA
DUTIES :
* MANAGING MAIN SERVICE WORKSHOP AND SITE WORKSHOPS OF PERKINS ENGINES/ ALLISON TRANSMISSION AND KALMAR PORT HANDLING EQUIPMENT.
* MANAGING PARTS SALES OUTLET AND PARTS WAREHOUSES OF THE COMPANY.
* PLANNING DAY TO DAY OPERATIONS OF THE PRODUCT SUPPORT SERVICES DEPARTMENT WHICH INCLUDES FIELD REPAIR JOBS/ WORKSHOP JOBS AND PARTS COUNTER SALES
* MONITORING AND CONTROLLING SERVICE REVENUE JOBS &
SERVICE OPERATIONS FUNCTIONS.
* ATTENDING TO CUSTOMER INQUIRIES AND COMPLAINS.
* LIAISING WITH THE PRINCIPLES ON TECHNICAL AND OPERATION RELATED ISSUES.
* FOLLOW UP ON WARRANTY RELATED ISSUES AND SERVICE
CONTRACT OPERATIONS.
* MANAGING A TECHNICAL MARKETING TEAM OF 06
PROFESSIONALS.
* PREPARING MARKETING, ADVERTISING AND PROMOTIONAL PLANS for SERVICE DEPARTMENT AND THE PARTS DEPARTMENT.
* PLANNING MARKETING CAMPAIGNS AND EVENTS ACCORDING TO THE COMMUNICATION PLAN and LIAISING WITH PRINCIPLES.
PRODUCTS & SERVICES HANDLED:
SPARES PARTS/REPAIRS FOR WHOLE RANGE OF PERKINS ENGINES, ALLISON TRANSMISSION AND KALMAR PORT HANDLING EQUIPMENT.
* MANAGING THE TOTAL OPERATIONS OF HEAVY MACHINERY AND MATERIAL HANDLING REPAIR WORKSHOP.(BOTH REVENUE AND WARRANTY JOBS)
* PLANNING DAY TO DAY OPERATIONS OF THE PRODUCT SUPPORT SERVICES DEPARTMENT WHICH INCLUDES FIELD REPAIR JOBS.
* MONITORING AND CONTROLLING SERVICE SALES & SERVICE OPERATIONS FUNCTIONS.
* ATTENDING TO CUSTOMER ENQUIRIES AND COMPLAINS.
* LIAISING WITH THE PRINCIPLES ON TECHNICAL AND MARKETING RELATED ISSUES
* MANAGING A TECHNICAL MARKETING TEAM OF 08 PROFESSIONALS
* PREPARING MARKETING, ADVERTISING AND PROMOTIONAL PLANS
* PLANNING MARKETING CAMPAIGNS AND EVENTS ACCORDING TO THE COMMUNICATION PLAN.
* CONDUCTING MARKET AUDITS AND SURVEYS.
PRODUCTS & SERVICES HANDLED:
SPARES PARTS/REPAIRS FOR WHOLE RANGE OF KOMATSU EARTH MOVING MACHINERY, BOMAG PAVING AND COMPACTION MACHINERY RANGE.
HANWOO ROCK BREAKERS.
PRODUCT SUPPORT FOR KOMATSU/STILL FORK LIFT TRUCKS.
* SALES AND MARKETING OF HYSTER MATERIAL HANDLING PRODUCTS AND THE GROVE CRANES.
* VISITING CLIENTS AND CONSTRUCTION SITES TO IDENTIFY THE CLIENTS MATERIAL HANDLING NEEDS.
* PROPOSE THE BEST MACHINERY NEED FOR THE CLIENT, BOTH IN TECHNICALLY AND COMMERCIALLY.
* HANDLING PRIVATE AND GOVERNMENT CUSTOMERS.
* ATTENDING FOR THE MAJOR INTERNATIONAL TENDERS AND GOVERNMENT TENDERS.
* PREPARING PERIODIC MARKET REPORTS AND SUBMITTING THE SAME TO UPPER MANAGEMENT.
SPECIAL ACHIEVEMENTS :
MANAGED TO WIN THE ORDER TO SUPPLY 02 UNITS OF HYSTER 50 TON FORK LIFT TRUCKS WORTH OF AED 4.5 MILLIONS TO EMIRATES ALUMINIUM SMELTER COMPLEX IN AL THAWEELAH.
PRODUCTS HANDLED :
WHOLE RANGE OF HYSTER MATERIAL HANDLING EQUIPMENT,
GROVE CRANES AND HITACHI CONSTRUCTION MACHINERY RANGE.
MAJOR ACCOUNTS HANDLED :
ABU DHABI DISTRIBUTION COMPANY, ABU DHABI NATIONAL OIL COMPANY, TECHNIMONT SPA, WORLEY PARSONS, SNC LAVALIN, ABU DHABI GAS, AL JABER GROUP, NATIONAL PETROLEUM AND CONSTRUCTION COMPANY, NATIONAL DRILLING COMPANY.EMIRATES ALUMIUM PJSC.
* MANAGING A SALES FORCE OF 06 PROFESSIONALS.
* PLANNING DAY TO DAY OPERATIONS OF THE DEPARTMENT.
* MONITORING AND CONTROLLING SALES ACTIVITIES.
* ATTENDING CUSTOMER ENQUIRIES.
* HANDLING GOVERNMENT TENDERS.
* LIAISING WITH THE PRINCIPLES.
* PLANNING ADVERTISING AND SALES PROMOTION EVENTS.
PRODUCTS HANDLED :
* KOMATSU WHOLE RANGE OF EARTH MOVING AND MINING MACHINERY AND KOMATSU MATERIAL HANDLING EQUIPMENT. * KOMATSU OPEN AND CLOSED TYPE OF POWER GENERATOR SETS.
* BOMAG PAVING AND COMPACTION MACHINERY RANGE. * HANWOO ROCK BREAKERS.
* SWING STETTER CONCRETE MIXING PRODUCTS
DUTIES :
* VISITING WORK SITES, INSPECTING MACHINES, ENGINES AND INSTRUCTING THE OWNERS TO MINIMIZE OWNING & OPERATING COSTS.
* CONDUCTING TRAINING FOR OPERATORS, MECHANICS AND ENGINEERS ON OPERATION AND MAINTENANCE OF CATERPILLAR ENGINES AND MACHINES USING VARIOUS CAT TRAINING MATERIAL.
* ACHIEVING PARTS SALES TARGETS.
* ACHIEVING WORKSHOP SALES TARGETS.
PRODUCTS HANDLED :
WHOLE RANGE OF CATERPILLAR MACHINERY, POWER GENERATORS, INDUSTRIAL ENGINES, MARINE ENGINES. OLYMPIAN RANGE OF POWER GENERATORS. HIAB CRANES.
MAJOR ACCOUNTS HANDLED :
QATAR PETROLEUM, QATAR STEEL, OCCIDENTAL PETROLEUM, SNIJDER, GLOBALSANTAFE DRILLING, UNITED
ENGINEERS MALAYSIA, TEKFEN CONSTRUCTION, NOBLE DRILLING.
DUTIES :
* PREPARING MARKETING PLANS AND BUDGETS.
* MANAGING WORKING CAPITAL OF DEPARTMENT.
* LIAISING WITH THE PRINCIPLES ON SPARE PARTS RELATED MATTERS.
* QUOTING FOR GOVERNMENT TENDERS ON PARTS &
ACCESSORIES.
* MANAGING THREE BRANCHES LOCATED IN THREE
LOCATIONS OF SRI LANKA.
* OVERALL SUPERVISION OF THE SPARE PARTS DEPARTMENT WHICH HAS A STAFF OF 33.
* MANAGING THREE WAREHOUSES IN DIFFERENT LOCATIONS AND LOGISTIC SUPPORT.
PRODUCTS HANDLED :
WHOLE RANGE OF CATERPILLAR SPARE PARTS AND ACCESSORIES. NISSAN, BT, MCF AND FANTUZZI MATERIAL
HANDLING EQUIPMENT SPARE PARTS.
SCANIA, MITSUBISHI, HAMM AND SULLAIR MACHINERY PARTS. DONALDSON FILTERS.THOMAS & BETTS ELECTRICAL PRODUCTS.
DUTIES :
* KEEPING CONTACTS WITH THE CUSTOMERS AND SUPPORTING THEM ON THEIR REPAIR AND SPARE PARTS NEEDS TO MINIMIZE THE MACHINE/ENGINE DOWN TIME.
* ACHIEVING THE PARTS & SERVICE SALES TARGETS.
* CONDUCTING CUSTOMER TRAINING PROGRAMMES.(CAT CARE MEETINGS)
DUTIES :
* 03 YEARS COMPREHENSIVE TRAINING CONDUCTED BY UNITED TRACTOR TRAINING DEPARTMENT UNDER CATERPILLAR SUPERVISION.
Won the Sri Lankan price (first in Sri Lanka) for the "Marketing Operation" subject in the Advanced Certificate stage in CIM (UK) Exam in June 2001
Associate Member