naresh kumar

 Provide Desktop support to client side.
 Setting up new account and configuring user profile.
 Supporting end user by phone or in by person.
 User end support for office 365.
 Installation and configuring AIRS application.
 Assigning task to other support team as per user request in manage engine.
 Repairing and replacing equipment, as necessary.
 Researching, diagnosing, troubleshooting, and identifying solution to resolve the system issue.
 Following standard procedure for proper escalation of unresolved issued to the appropriate internal team.
 Managing ticketing system for large client base.
 Troubleshooting windows operating system at user end.
 Troubleshooting on office application for end user.
 Closing the assigned task within SLA

Provide POS and Server side support
• Capture E-Receipt on Mall Stores.
• Handle IT inductions in organization
• Create Virtual Network Printer Management.
• Provide Client Support (MAF, Dubai Retail, YAS)
• Provide Desktop suppport to Client side.
• Configure ARR IIS Server.
• Configure and Troubleshooting Wireless Access Points.
• Monitoring and maintaining computer systems and networks.
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Testing new technology
• Repairing and replacing equipment as necessary
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal
teams
• Giving knowledge-based training for new joiners.

 Devices Worked: Cisco Routers (2900 series), manageable and unmanageable Switches
 Install and Troubleshooting L1 and E1 lease line.
 System assembling and troubleshooting hardware issues.
 Troubleshooting and solving the network problems
 Installation OS patches, updating the maintenance levels when required.
 Adding new packages and applications when required by the developer.
 Assigning field level call log for engineer and closing the call within SLA.
 Handling customers and ensuring the service done by engineers
 Level 1 support for engineers to trouble shoot PRI connection.
 Coordinating high level network team and engineers for service assurance.
 Experience managing helpdesk ticketing system for large client base.
 Monitoring daily backups.

 Devices Worked: Cisco Routers(2900 and 1800 series), Cisco Switches( 2960 and SG 300 series, zyxel ES 2108)
 Configuration and monitoring E1 L1 lease line.
 To troubleshoot hardware problem for all kinds of desktop, printers and servicing it on time
 Supporting of Computer Software & Networking.
 Troubleshooting the issues with ISP regarding lease line failure.
 Configure and Troubleshooting Wireless Access Points.
 Good exposure in Nomadix device.
 Good exposure in shawman POS installation.
 Operating System Windows 98, 2000, XP, Vista, 7, 8
 Client end installation and configuration of mails (Outlook Express, Outlook)
 Escalation of customer issues with different levels of support.
 Hands-on experience in PRTG and NMS in Network Monitoring