IT Desktop Support Engineer
Tech Mahindra - United Arab Emirates
مجموع سنوات الخبرة :10 years, 4 أشهر
Provide Desktop support to client side.
Setting up new account and configuring user profile.
Supporting end user by phone or in by person.
User end support for office 365.
Installation and configuring AIRS application.
Assigning task to other support team as per user request in manage engine.
Repairing and replacing equipment, as necessary.
Researching, diagnosing, troubleshooting, and identifying solution to resolve the system issue.
Following standard procedure for proper escalation of unresolved issued to the appropriate internal team.
Managing ticketing system for large client base.
Troubleshooting windows operating system at user end.
Troubleshooting on office application for end user.
Closing the assigned task within SLA
Provide POS and Server side support
• Capture E-Receipt on Mall Stores.
• Handle IT inductions in organization
• Create Virtual Network Printer Management.
• Provide Client Support (MAF, Dubai Retail, YAS)
• Provide Desktop suppport to Client side.
• Configure ARR IIS Server.
• Configure and Troubleshooting Wireless Access Points.
• Monitoring and maintaining computer systems and networks.
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Testing new technology
• Repairing and replacing equipment as necessary
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal
teams
• Giving knowledge-based training for new joiners.
Devices Worked: Cisco Routers (2900 series), manageable and unmanageable Switches
Install and Troubleshooting L1 and E1 lease line.
System assembling and troubleshooting hardware issues.
Troubleshooting and solving the network problems
Installation OS patches, updating the maintenance levels when required.
Adding new packages and applications when required by the developer.
Assigning field level call log for engineer and closing the call within SLA.
Handling customers and ensuring the service done by engineers
Level 1 support for engineers to trouble shoot PRI connection.
Coordinating high level network team and engineers for service assurance.
Experience managing helpdesk ticketing system for large client base.
Monitoring daily backups.
Devices Worked: Cisco Routers(2900 and 1800 series), Cisco Switches( 2960 and SG 300 series, zyxel ES 2108)
Configuration and monitoring E1 L1 lease line.
To troubleshoot hardware problem for all kinds of desktop, printers and servicing it on time
Supporting of Computer Software & Networking.
Troubleshooting the issues with ISP regarding lease line failure.
Configure and Troubleshooting Wireless Access Points.
Good exposure in Nomadix device.
Good exposure in shawman POS installation.
Operating System Windows 98, 2000, XP, Vista, 7, 8
Client end installation and configuration of mails (Outlook Express, Outlook)
Escalation of customer issues with different levels of support.
Hands-on experience in PRTG and NMS in Network Monitoring
from
courses: I have completed CCNA course in sansbound Networking school Kodambakkam, Chennai.