Narjis Alherz

- document current processes in the company.
- conduct meetings to understand the processes.
- conduct research to find best practices.
- find the best practices that apply and improve the current practices
- Managed a team to build executives dashboard starting with the needs and then meet SMEs to collect requirements and seek the data they could provide and verify existing ones.

Assisted with department operations, billing, and data analysis
Created pivot tables using Excel showing number of employees and
positions, in three layouts, at all organization hospitals located
throughout Saudi Arabia
Reduced employee turnover issues by developing a flowchart of Epic
system operation manual used by the Central Registration Office
Processed billing data for 10, 000+ patients using SAP system and created
a detailed Excel report of charges using conditional formulas, v-lookup,
and macros

Provide support and assistance with clinic operations. Schedule patient
appointments and assist with patient check-in process using SAP system
Analyze clinic data, make recommendations on process improvements,
and develop and implement procedures and processes for improving
efficiencies, accuracy, and quality of care
Improved service quality for patients by creating data dashboard using
Tableau with imported patient data from Excel to analyze the impact on
the quality improvement of outsourcing services for the patients
Provided data on number of productive working hours at the clinic by
creating Excel spreadsheet that performed calculations

Facilitated department operations and provided support
Reduced amount of time for updating pending status requests by
developing and implementing Crystal Reports system that generated
notifications of status requests and resulted in updating 40% of pending
status requests within 72 hours or less
Achieved completion of 89% of pending status requests within 30 days
from initial request