National Service Manager
syarah company
Total years of experience :21 years, 5 Months
Khalid Bin Saqr Automotive Group, Medina, Saudi Arabia
Highlights:
•Played a pivotal role in establishing the after sales department, strove to achieve total customer satisfaction through flawless service execution, thus forged a long beneficial relationship with the customers.
•Led a team, which was accredited as the “Best Service Team” amongst all the distributors in the KSA, within a year of joining.
•Provided strategic leadership, managed 2 Service and Parts Centers as well as 2 Show-rooms across the Madinah region.
•Propelled growth through day-to-day management of significant commercial issues for strategic sales and business development solutions in line with the Group’s direction and policies.
Key Responsibilities:
•Formulating strategic plans geared towards the expansion, development and consolidation of automobile sales, exploiting market opportunities in line with the objectives established by the organization.
•Developing, implementing, and evaluating maintenance policies and procedures. Overseeing entire operations and defining strategies to determine the commercial direction, operational processes and long term objectives of the business.
•Scrutinizing external emerging developments, and evangelizing new technologies, standards and methodologies that will have a positive impact on the company's bottom-line and quality of service.
•Identifying performance improvement opportunities, developed options and presenting to senior management for implementation approval.
•Collating and analyzing data pertaining to various corporate strategic marketing and business parameters, assisting Senior Managers in planning/ effecting turnkey business solutions to enhance profitability.
•Managing, deploying resources/ personnel to effectively achieve/ update and review, vision, mission and corporate values in consonance with organizational objectives.
•Supervising performance of team, through timely performance appraisal, providing constructive feedback for performance enhancement and issue resolution and thus, ensuring business growth and achievement of business targets.
(passenger & commercial vehicles )
Balubaid GM Dealer, Medina, Saudi Arabia
The Company, authorized dealer of General Motors, has for the fourth consecutive year in 2007, achieved "Chairman Challenge target", which is considered as the most prestigious milestone set by the American World's largest carmaker GM for its dealers.
Highlights:
•Played an instrumental role in turning-around and transforming the Service Center into a flourishing unit. Accomplished this with same manpower and facilities, when numerous earlier Managers’ had failed to achieve.
•Boosted net profit growth from SAR 196, 110 in 1998 to SAR 1, 233, 819 in 2009. Consistently surpassed revenue goals, achieved year-on-year record-breaking sales growth.
•Recognized as “Top Performer” for the Fix Right First Time (FIRFT) program. Received a gold award for the same from GM Area Service Manager.
•Accredited by the Owner for outstanding performance in 2001 as well as Manager, Service Department in 2005.
•Strove to be one of the best maintenance service providers in the region, acquired total customer satisfaction and trust in the company, achieved customer service targets year on year and served the Saudi market in the best way possible.
Key Responsibilities:
•Optimized resources, accomplished targets, resolved operating problems. Enhanced the department’s net contribution by identifying operational performance outside the norm and creating and implementing effective solutions.
•Established KPI driven customer focused operations, comprehended customers’ needs, maintained public relations to consistently achieve a high level of customer satisfaction score across the organization.
•Responsible for augmenting business/profits by securing new deals, analyzing/proposing new business ideas to the management to tap opportunities.
•Managed efficient use of materials, machines and personnel. Reviewed operations costs/quality, adapted inventory control programs for profitable operations.
•Designed budgets, streamlined operations- to reduce overheads and enhance revenue/ profit margins. Identified bottlenecks, recommended and effected corrective actions to address non-conformities/ shortfalls in expenditure with agreed budgets.
•Delivered exceptional client service by proactively building client relations through soliciting feedback, addressing/ resolving client complaints.
•Organized employee training programs, focused on efficiency, performance, throughput to improve uptime of the critical process equipment to achieve and augment productivity.
•Monitored timely supply and inventory of materials/ spare-parts and implemented manpower scheduling techniques to have minimum downtime.
The Combined Group for Auto Trading FAW Dealer, Amman, Jordan
The Company, authorized dealer of FAW Motors, China FAW Group commonly referred to as FAW due to its original name of First Automotive Works. Since 1953 FAW has been at the forefront of promoting Chinas automotive industry.
Highlights:
•Played a pivotal role in establishing the after sales department from A-Z, strove to achieve total customer satisfaction through flawless service & parts execution, thus forged a long beneficial relationship with the customers.
•Played a pivotal role in establishing the warranty policy with the manufacturer.
•Accredited by the manufacturer for outstanding performance on preparing (PDI) vehicles to sale & after sales repairs.
•Strove to be one of the best maintenance service providers in the region, acquired total customer satisfaction and trust in the company, achieved customer service targets year on year and served the Jordan market in the best way possible.
Key Responsibilities:
•Develop annual business plan for service and parts.
•Build up an efficient After sales team
•Aachieve /exceed the budgeted targets in terms of Net sales, Gross Margins, Net profit
•Maximizing the revenue streams and to optimise key Service KPI's of Productivity, Efficiency and Utilization
•Develop, implement and improve the service process to enhance the Customer service experience and improve CSI result
•work with the principles on developing, implementing and improving on the Standard service transaction defined by the Group for all the locations across Jordan
•Develop and implement systems for motivating the team members
•Increase team engagement levels and attract new comers to be a company of choice through training & development, regular meetings and defining career path for highly engaged workforce
•Assess and recommend the requirement of Facility, manpower and Equipment in anticipation of the future business requirement
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