Bank teller and Customer support representative
National bank of Egypt
Total years of experience :12 years, 7 Months
• Process standard teller transactions for customers including servicing client account, cashing checks, balancing cash drawers.
• Responsible for foreign exchanges transactions, remittances transactions and E-Finance transactions.
• Promotes and sells the products and services to achieve the yearly set targets.
• Balance automated teller machines.
• Process 30+ customer transactions per hour with extreme attention to detail.
• Responded positively and resolved customer concerns and issues.
• Balanced currency and coin vaults.
- Responsible for acting between customers and companies. Assists with complaints, orders, errors.
- Resolve customer complaints via phone, email, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Suggest solutions when a product malfunctions.
- Answer questions about warranties or terms of sale.
- Inform customer of deals and promotions.
- Handle changes in policies or renewals.
support the customers with their needs in business, collecting Database for our company and using the Oracle system for saving all the customers updates
(Technical analyst and portfolio manager in Saudi stock market)
From: January 2014 until present
Job description:
1. Lead the Sales team working in a team work to achieve our target.
2. Representing recommendations, daily and monthly reports for Saudi stock market.
3. Help potential clients how to use our services in the good way.
4. Using CRM as a reference and history for our current Clients.
Project 1 Name : MBTEK
Title: Tele sales Executive.
From: October 2011 to May 2012
1. Representing MBTEK as a telesales Executive for marketing tools via SMS and E-Marketing
2. Calling potential clients and discussing future sales possibilities. And receiving incoming calls from
existing or potential clients with inquiries or new business.
3. Handling the clients' complaints and forwarding them to the management to take the needful
4. Managing Invoices process for our sales orders and forwarding them to the concerned department
to take the needed procedures.
5. Developing key customer's relationships through following up our industry news feeds and
monitoring our competitors.
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Project 2 Name: Track Monitor
Title: Tele sales Executive.
From: May 2012 till December 2012
1. Representing Track Monitor as a telesales Executive who is responsible for Persuading clients to
track their vehicles via GPS and satellites.
2. Collecting Ideas and Solutions for each sector and explaining to the customers how our Tracking
System can be beneficial for the logistics department in the company.
3. Using CRM as a reference and history for our current Clients.
4. Scheduling appointments for the outdoors sales staff to meet prospective customers.
