Nashwa Ahmed El-Dawi eldawi, Bank teller and Customer support representative

Nashwa Ahmed El-Dawi eldawi

Bank teller and Customer support representative

National bank of Egypt

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Accounting
Expérience
12 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :12 years, 8 Mois

Bank teller and Customer support representative à National bank of Egypt
  • Egypte - Le Caire
  • Je travaille ici depuis février 2016

• Process standard teller transactions for customers including servicing client account, cashing checks, balancing cash drawers.
• Responsible for foreign exchanges transactions, remittances transactions and E-Finance transactions.
• Promotes and sells the products and services to achieve the yearly set targets.
• Balance automated teller machines.
• Process 30+ customer transactions per hour with extreme attention to detail.
• Responded positively and resolved customer concerns and issues.
• Balanced currency and coin vaults.

Marketing Specialist and Customer support à Azmeel Real Estate & Decoration.
  • Egypte - Le Caire
  • août 2015 à février 2016
Sales & Customer Service Support à Sunburg real estate
  • Egypte - Le Caire
  • janvier 2015 à septembre 2015

- Responsible for acting between customers and companies. Assists with complaints, orders, errors.
- Resolve customer complaints via phone, email, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Suggest solutions when a product malfunctions.
- Answer questions about warranties or terms of sale.
- Inform customer of deals and promotions.
- Handle changes in policies or renewals.

Customer Service support à IFM Consultants
  • Egypte - Le Caire
  • mai 2014 à décembre 2014

support the customers with their needs in business, collecting Database for our company and using the Oracle system for saving all the customers updates

(Broker (Stock market à Freelancer
  • Egypte - Le Caire
  • mai 2013 à novembre 2014

(Technical analyst and portfolio manager in Saudi stock market)

From: January 2014 until present

Sales executive team leader à Kheprat for stock market
  • Egypte - Le Caire
  • janvier 2013 à décembre 2013

Job description:

1. Lead the Sales team working in a team work to achieve our target.

2. Representing recommendations, daily and monthly reports for Saudi stock market.

3. Help potential clients how to use our services in the good way.

4. Using CRM as a reference and history for our current Clients.

Telesales Executive à Starware company
  • Egypte - Le Caire
  • septembre 2011 à décembre 2012

 Project 1 Name : MBTEK

Title: Tele sales Executive.

From: October 2011 to May 2012

1. Representing MBTEK as a telesales Executive for marketing tools via SMS and E-Marketing

2. Calling potential clients and discussing future sales possibilities. And receiving incoming calls from

existing or potential clients with inquiries or new business.

3. Handling the clients' complaints and forwarding them to the management to take the needful

4. Managing Invoices process for our sales orders and forwarding them to the concerned department

to take the needed procedures.

5. Developing key customer's relationships through following up our industry news feeds and

monitoring our competitors.

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 Project 2 Name: Track Monitor

Title: Tele sales Executive.

From: May 2012 till December 2012

1. Representing Track Monitor as a telesales Executive who is responsible for Persuading clients to

track their vehicles via GPS and satellites.

2. Collecting Ideas and Solutions for each sector and explaining to the customers how our Tracking

System can be beneficial for the logistics department in the company.

3. Using CRM as a reference and history for our current Clients.

4. Scheduling appointments for the outdoors sales staff to meet prospective customers.

Éducation

Baccalauréat, Accounting
  • à Ain shams university
  • juillet 2011

Specialties & Skills

International Computing Driving Licence ICDL
Accounting
Customer Service
Microsoft office
CRM system
Oracle System

Langues

Anglais
Expert
Arabe
Langue Maternelle