Nashwa Fathy Hassan Salman

Job responsibilities include but not limited to:

• Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc. by phone, in person, and email. Responsibility for development & implementation of efficient office systems
• Responsible for keeping office equipment maintained
• Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, securing food and supplies, copying + faxing
• Responsible for totally managing the CEO Agenda including working towards perfection of all of his duties and responsibilities.
• Coordinate travel arrangements.
• Handle sensitive and confidential information with integrity.
• Handle cash flow operations to ensure invoices, commitments and dues are paid on time to ensure correct operational behavior across different departments of the company.
• Handling all paper work, filing and archiving tasks.
• Order general supplies for office.
• Taking reception calls and handling the high priority ones to be diverted to CEO.
• Manage office delegates for external errands including money collection from customers.
• Manage office boys duties and responsibilities and monitoring their performance.
• Meeting room scheduling.
• Organizing office ceremonies and ensuring appropriate arrangements for major client meetings and visits.
• Handling all customers’ accounts on the financial side including, receipts, invoices and needed paper work.
• Responsible for handling all incoming Calls and making sure it is all logged and handled correctly by different departments quickly, including complains, request for information, collection and sales inquiries.
• Prepare invoices and shipping documents.
• Provide support for Human Resources: interview schedule, applicant pool, resumes files, orientation, monitoring time sheets.

Job responsibilities include but not limited to: CEO Assistant Tasks:
• Responsible for totally managing the CEO Agenda including working towards perfection of all of his duties and responsibilities.
• Preparing monthly budget variance report stating the comparison between the budget plan and actual transactions and calculating the variance percentage.
• Responsible for preparing and revising monthly performance reports on time, including but not limited to expenses analysis, budget tracking, Sales Pipeline prospects Sheet, Softex personal
• Monthly evaluation survives, All Employees performance tracking Reports.
• Responsibility includes delivering monthly evaluation report for each employee.
• Softex Achieving Strategic Goals Is part of my responsibilities as Softex CEO Right Hand and administration assistance.
• Responsible for totally managing and carrying on Softex Front office operations including secretarial work.
• Coordinate travel arrangements.
• Handle sensitive and confidential information with integrity.
• Handle cash flow operations to ensure invoices, commitments and dues are paid on time to ensure correct operational behavior across different departments of the company.
• Handling all paper work, filing and archiving tasks.
• Compose non-routine and routine correspondence.
• Order general supplies for office.
• Taking reception calls and handling the high priority ones to be diverted to CEO.
• Manage office delegates for external errands including money collection from customers.
• Manage office boys duties and responsibilities and monitoring their performance.
• Working on more than three Softwares such as Accounting, Subscriptions and Sales.
• Meeting room scheduling.
• Organizing office ceremonies and ensuring appropriate arrangements for major client meetings and visits.
• Handling all customers’ accounts on the financial side including, receipts, invoices and needed paper work.
• Responsible for handling all incoming Calls and making sure it is all logged and handled correctly by different departments quickly, including complains, request for information, collection and sales inquiries.

HR Tasks:
• Support the on-boarding process including new hire packages, new hire orientation, communication with new hires, paperwork, and administration.
• Communicating with other departments, employees, applicants, administrators, and staff provide information and assistance regarding recruitment, transfers, employment, personnel records and legislation.
• Create and maintain employee personnel files, new hire, termination, benefits, filing, etc. in a timely manner. Page 2 of 4
• Research and complete employment verifications
• Assists in special projects and performs other related duties as required and assigned.
• Enters employee data into HRP system.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Receive monthly appraisals from department heads and merge it with HR evaluations to prepare final appraisals for staff.
• Informing applicants and employees regarding various programs and procedure requirements such as tenure, hours of work, benefits, general work expectations, and time off.

• Summary Responsible for coordinating events, including planning menus, booking musicians, putting up decorations, ordering flowers, hiring bartenders, and ensuring the event runs smoothly.
• Primary responsibilities Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
• Calculate budgets and ensure they are adhered to.
• Sample food and select dishes for menus.
• Coordinate and monitor event timelines and ensure deadlines are met.

Call Center Agent ( Inbound & Outbound)