Branch Manager Operations
Al GHURAIR INTERNATIONAL Exchange
Total years of experience :7 years, 11 Months
Hands on Experience in Management within the duty environment.
Managing and motivating staff to deliver exceptional customer service.
Working hard to attract new customers to increase in branch revenue and income.
Monitoring and analyzing Income & Expenses of the branch
Registering new clients for WPS and processing salaries, and retention of existing clients.
Carrying out the compliance functions of the branch to ensure company and regulatory policies
Motivation and training of branch staff to sell cross products to increase in branch revenue.
Executing Financial Transactions.
Cross selling of allied products to achieve revenue targets for the branch.
Adherence of policies and procedures to ensure risk free business and to ensure highly acceptable audit ratings.
Maintain the petty cash expenses of the branch.
Transaction monitoring by using online AML system I Shield.
Reconciling and making all the EOD reports and filing all the documents.
Assistant Branch supervisor - Operations
Greeting and welcoming to walk in customers.
Dealing with customers of different cultures maintaining high level of service.
Dealing in foreign currencies with expertise.
Executing Financial Transactions.
Cross selling of allied products to achieve revenue targets for the branch.
Managing inward outward cash funding.
Handling customer complaints and queries.
Developing Relationship with the customers.
Supervise efficient working of the staff and maintain efficient work flow.
Reconciling and making all the reports EOD.
Carrying out the compliance function of the branch to ensure the day today functions are adhering to the CBUAE/UAE governmental regulations and law.
Compliance monitoring including KYC and Customer Due Diligence.
Correctly filing all supporting documents for all high value transactions.
Monitoring of all transactions.
Maintain appropriate records and arrange monitoring of suspect Transactions periodically.
Providing periodical training to all branch staffs.
Deliver outstanding client service by executing financial transactions in accordance with COMPANY policies and procedures while maintaining an acceptable record in daily drawer balancing.
Resolve account service issues and respond to client inquires promptly and effectively.
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and company assets.
Drive efforts in the branch to identify and implement a positive overall client experience
Continuously learn new and existing products through sales aids (features, benefits, fees, etc
Responsible for achieving the monthly, quarterly and yearly targets assigned by branch.
Involve in business development activities e.g. (arranging programs, camp transactions etc.
Managing all cash related activities.
Arranging inward & outward funding.
Accepting the scanned transaction.
Handling FC transactions with expertise.
Balance currency, cash and checks in cash drawer at end of each shift.