Head of operations
Emirates Transport
Total years of experience :31 years, 9 Months
Joined recently with Emirates Trasport Dubai as Head of Operations Zone -B.
Managing a fleet of 16000 plus vehicles with more than 9000 plus employess.
Managing Emirates Limo operations with more than 300 vechiles and drivers
Planning and monitoring the day-to-day running of operations to ensure smooth progress
Supervising staff and provide them with constructive feedback
Evaluating the available idle fleet daily and informing sales department to be utilized
liaising with operation and sales to maximize the fleet utilization without additional procurement
Liaising with superiors to make decisions for operational activities and set strategic goals
Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Manage vehicles procurement processes and coordinate with agencies to ensure smooth delivery and resources allocation
General Manager, Dubai & Northern Emirates,
U.A.E.’s leading vehicle rental company with a fleet of 10000+ vehicles and over 18 locations.
Manage sales and operations for FRC’s largest district with responsibility for a fleet of 7000+ vehicles across 16 locations as well as a newly formed Bus Division.
Introduced new marketing initiatives while adding additional sales resources resulting in improved customer satisfaction and increased rental demand.
Serve on strategic business planning team tasked with the improvement of operational policies, processes, and procedures that increase organizational effectiveness.
Hire and train team to ensure revenue and service metrics are achieved; establish team KPI (Key Performance Indicators); benchmark and monitor customer satisfaction; maintain budget targets.
Manage District planning and operations to include procurement, servicing, maintenance, and logistics of vehicles with supervisory responsibility for a team of three fleet personnel.
Oversee a fleet of 1190 vehicles with accountability for optimal vehicle utilization ensuring maximum uptime through establishment and execution of efficient maintenance standards.
Direct operation of the district fleet tracking and rental system to ensure accurate records and billing processes with accountability for cash flow and revenue optimization.
Hire and manage personnel to meet required levels to maintain vehicle availability, performance, cost per unit, and other metrics to achieve District financial objectives.
Led new leasing initiative with responsibility for all business functions including operations, recruiting, financials, pricing, advertising, insurance, fleet purchasing, and revenue forecasting.
Performed business planning to include market surveys and requirements analysis.
Designed and placed advertising featuring vehicle inventory choices; created marketing strategies to build brand identity including marketing collateral; procured software for business use.
Developed pricing model/rate plan and created fleet maintenance program.
Promoted business growth through direct sales leadership and event management.
Provided market analysis, strategy development, campaign implementation, client support, and sales team leadership with goal to improve Capital Style brand identity and increase revenue.
Built and managed relationships with national accounts presenting services to key executives and assisted in contract negotiation for transportation services; resolved client service issues.
Hired, supervised, mentored, and trained sales staff to include staff performance evaluations.
Targeted new/existing market segments through planned advertising and sales promotion programs in collaboration with agencies; developed value propositions and messaging strategies.
Developed and implemented new marketing and sales processes to streamline workflow and improve functional productivity.
Maintained budgets and forecast revenue goals for each market segment.
Managed the acquisition, disposition, servicing and security of $142 million fleet (6100 units).
Developed control and cost reduction programs to insure efficient utilization of vehicles.
Created and maintained service and security programs to minimize downtime, reduce theft and damage, and maximize revenue per vehicle.
• Managed all operations on a 24 hours basis of two major airports and Local Markets with revenues of over $11 million.
• Supervised staff of three managers and over 40 hourly employees per airport to insure performance and maintain quality service to customers.
• Increased market share at Reagan by 3% and grew revenue by 4.4% to $12 million in 2001.
• Increased market share at Dulles by over 1% while turning around revenue decline resulting in 2% increase in 2003.
• Increased market share in local markets by 7%.
• Improved productivity by over 4% and reduced payroll by $198, 000 through implementation of new staffing model.
• Open two Rental Counters at Hyatt Hotel and Landsowne Conference Resort.
• Planned and executed fleet movement programs and practices to achieve revenue growth and vehicle utilization goals.
• Led the activities of staff of six and over 75 drivers to insure budget plans are met while providing highest level of safety and vehicle security.
• Improved fleet utilization 2% increasing revenue by $650, 000 while reducing cost per move by $3.50 for an annual savings of over $400, 000.
Plan, direct and control the preparation and rental of Budget vehicles according to company policies and procedures.
Assist management with budgeting and implementing ideas to gain more revenue and control costs.
Hiring, training, scheduling, reviewing and terminating employees.
Responsible for inventory control.
Directed the shuttle drivers to execute daily plan.
Provided front line service to customers by processing rental contracts, selling optional services, answering customer questions, and sensing and responding to customer needs.
Strong sales abilities and Number #1 Agent at Dulles Airport.
Handled customer service issues for all agents.
Work ethics
Balanced, determined, distinguished, diversified, empowered, encouraged, executed
Focused, founded, garnered, handled, helped, increased, innovated, integrated, yielded
Widened, visualized, undertook, transformed, surpassed, safeguarded, restructured
Revolutionized.